HOUSEKEEPING COORD Job at Boyd Gaming in Saint Charles

**What would I be doing?**

Our philosophy at Ameristar Casino is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

**Responsibilities**

1. Adhere to guest service requirement listed above.

1. Adhere to established department and property policies and procedures regarding guest service standards.

1. Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.

1. Provide administrative support and special project coordination to Hotel Housekeeping Department.

1. Maintain all Hotel Housekeeping Department files and documentation.

1. Prepare department reports, as required.

1. Ensure orderly flow of information and documentation for the department.

1. Maintain a positive, courteous and professional manner that supports the necessity of teamwork to the Hotel Housekeeping Department as well as all other departments.

1. Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of all systems involved.

1. Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately. Notify management of any guest complaints immediately.

1. Inform supervisors and room attendants of status of their assigned rooms.

1. Updates and maintains correct hotel room status in computer system and on board.

1. Maintains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, lost and found logs and work orders.

1. Informs and directs priorities to housekeeping personnel, front office personnel, preventative maintenance personnel, Engineering and Locksmith.

1. Keeps Housekeeping Supervisors advised of all current information.

1. Issue keys and radios to room attendants as well as inventory and return all keys and pagers to key cabinet. Notify security immediately of any is missing keys.

1. Assign rooms for cleaning, pick up and turndown for room attendants.

1. Retrieve information of all supplies to be ordered and insure the office/housekeeping department is properly stocked.

**What are we looking for?**

**Skills and Qualifications** :

1. 1-2 years housekeeping experience preferred.

2. High School diploma or GED equivalent.

3. One year of clerical/secretarial experience is a must.

4. Must possess strong organizational skills.

5. Must possess strong analytical and problem solving skills.

6. Excellent verbal and written communication skills.

7. Strong knowledge of Microsoft Word, Excel, and Outlook.

8. Must possess ability to assume responsibility for daily duties and follow directives with minimum supervision.

**Licensing and Certification Required** :

Team Members may be required to obtain a Missouri Gaming Commission license. This license is paid for by the team member and renewed on an annual basis.

**What would it be like to work at this property?**

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, **Ameristar Casino Resort Spa St. Charles** hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

_Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law._

_If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation._

**Ameristar St. Charles**

One Ameristar Blvd.

St. Charles, MO 63301

**What would it be like to be a Boyd Gaming Team Member?**

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

**Corporate Mission**

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

**Company Vision**

Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

**Requisition ID** _2024-49590_

**Property** _AMERISTAR CASINO ST. CHARLES_

**Category** _Hotel_

**Position Type** _Full-Time_