Associate Director of Property Management

SCHEDULE: 40 hours, Monday – Friday 8:30 a.m. - 5:00 p.m. Additional evening and weekend hours as needed. Available by pager nights/weekends

Location: 82 Green Street Jamaica Plain and various offices/properties in Greater Boston

Summary of the Position:

Pine Street Inn, Inc. is dedicated to ending homelessness in Boston through its harm-reduction, Housing First programs in place across its shelters, clinical services, special programs, and supportive housing sites. Pine Street Inn partners creatively with city, state, and federal programs, private property managers/owners, and non-profit agencies to develop supportive housing sites that further individual and community growth. Through its supportive housing programs, Pine Street Inn works to place chronically homeless adults into permanent supportive housing owned and/or managed directly by Pine Street staff, and thereafter provide these residents with wraparound case management and clinical support services to allow them to sustain permanent housing. Pine Street Inn’s supportive housing portfolio consists of 22 congregate sites, 347 scattered site units, and a total across all programs of 800 individual units, with an annual budget of $8 million. As part of the strategic growth of the Inn, Pine Street Inn is working toward building another 200 units of affordable housing by 2025.

The Associate Director of Property Management will manage all property management and compliance activities for the entire portfolio of Pine Street Inn’s Housing locations and Supportive Housing programs. The individual will be responsible to the Director of Housing Operations for the financial administration of the Housing department, maintain compliance with requirements of regulatory agencies, and support the Inn’s housing expansion and shelter reduction strategy.

The Associate Director will drive change within the Property Management Division to enhance the commitment to a housing first philosophy, fostering effective working relationships within and between PSH Services staff and Property Management Teams. This position requires strong communication and teamwork between Property Management and Services to assist PSI residents in retaining their housing.

This individual will provide leadership, planning, and administrative oversight to the property management department, including staff and residents. The position represents the Housing Department as a lead participant in the Coordinated Entry System for the State and the City of Boston, focusing on enhancing efficiencies and reducing barriers to occupancy for vacant units. The individual will be self-motivated, with solid communication skills, capable of strategic thinking, and possess the ability to lead and manage change.

Requirements

Education/Training

REQUIRED:

• Bachelor’s degree, or equivalent experience
• Minimum ten years’ experience in property management involving low-income residents and/or residents requiring enhanced social supports
• Minimum five to seven years managing supportive housing programs within, or in close partnership with, human service organizations delivering social supports to residents.

PREFERRED:

• Master’s degree
• Strong history of successful management-level positions in a non-profit business environment.
• Successful experience and/or licensing in property management
• LIHTC (low income housing tax credits) and COS (certified occupancy specialist) certification
• Experience working with populations struggling with homelessness, mental illness, substance abuse disorders, or similar social insecurities

Knowledge/Experience:

REQUIRED:

• Knowledge of Affordable Fair Housing Marketing Plans, property and resident management, and issues impacting homelessness.
• Working knowledge of various city and state housing subsidies: tenant, sponsor and project-based, including public housing, Section 8, low income housing tax credits, and similar programs
• An understanding of the impact of trauma on homeless and/or other vulnerable populations
• Demonstrated ability to think strategically and identify departmental/organizational opportunities for innovation and efficiencies.
• Proven leadership, strong planning and organizational skills, and ability to work well with managers, peers, subordinates, and internal and external partners.
• Ability to work effectively under pressure, take initiative, be self-directed and take direction well.
• Demonstrated ability to successfully work in a goal-oriented team environment.
• Enthusiasm for the mission of the Inn, positive sense of humor and can-do attitude.
• Ability to lead and manage complex change processes across departments and divisions, with demonstrable success leading change for an entire operational/departmental unit, at a scale of $8-10M/annual budget, 30+ housing sites, and/or 600+ individual tenant units
• Ability to manage, direct, and train staff in all aspects of the Housing Operations process, including budgeting, reporting, regulatory compliance, lease certification, and filling vacancies

PREFERRED:

• Strong commitment to the Housing First and Harm Reduction approach
• Experience with HMIS systems strongly preferred
• Experience with Property Management software systems use and implementation
• Strong financial management skills