VICAP Assistant Coordinator (Management Analyst I)

Salary : $58,529.74 - $97,548.88 Annually Location : FAIRFAX (EJ27), VA Job Type: FT Hourly W BN Job Number: 25-00018 Department: Family Services Opening Date: 12/28/2024 Closing Date: 1/10/2025 11:59 PM Eastern Pay Grade: S21 Posting Type: Open to General Public Job Announcement This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax-An Introduction to Key Concepts video by clicking and visit the One Fairfax webpage ABOUT THIS POSITION: Under direct supervision, provides professional analytic and technical work, analysis, data management and research and policy development related to services provided as a member of the Virginia Insurance Counseling and Assistance Program (VICAP) Unit. Measures and analyzes indicators of performance in accordance with VICAP, MIPPA, SMP and other requirements under the VICAP unit. Exercises independent judgment and expertise in the application of knowledge of agency and community services and related policies and procedures regarding Medicare and Dual Eligibility Medicaid. Complies with policies and guidelines for counselors, including those regarding confidentiality and reporting of VICAP activities. Analyzes, problem-solves, and provides information about, and assistance with, issues related to Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse. Provides one-on-one counseling utilizing appropriate database to help clients analyze and compare Medicare health plan and prescription drug plan options and access other benefits. Develops, schedules, and presents Medicare training to non-profit/older-adults, community groups and internal consumers. Ensures the delivery of program services through support of volunteers. Performs data collection activities in support of requirements attached to appropriate programming. Duties and Responsibilities: Conducts professional-level work in functions or activities, such as benefits counseling, data management, public education (in various formats) and coordination of volunteers; Provides counseling to consumers applying for benefits or seeking information about their benefits; Listens and researches options for consumers; Researches, navigates, and analyzes a variety of applicable systems to problem solve cases; Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations; Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes; Maintains index or log of standard forms for gathering information; Maintains and analyzes data collection in appropriate databases; Assists with measuring and analyzing indicators of performance, quality and quantity and efficiency of services; Develops and maintains effective working relationships with internal and external partners and colleagues; Assists with coordination of program volunteers and paraprofessional staff; Coordinates and executes education and public outreach. Knowledge Skills and Abilities: Basic knowledge of mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned; Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services; Knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. benefits counseling, data management); Ability to identify possible solutions for solving business problems; Ability to perform a variety of fact-finding techniques (e.g., interview, case analysis, observation, research, benchmarking) to gather information in support of services, programs, projects, and assessments; Ability to aggregate and assimilate data to identify major patterns, trends and themes regarding organizational and program effectiveness and efficiency; Ability to communicate effectively orally and in writing; Effective interpersonal and organizational skills; Ability to display cultural competence through scope of work and interactions with others; Ability to maintain professional commitment; Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data; Ability to train, lead, and/or supervise paraprofessional staff; Knowledge of mission, goals, and objectives of Area Agencies on Aging, and community services regarding Medicare and Medicaid, as it relates to dual eligible beneficiaries, supplemental health insurance, long-term care insurance, other related health insurance programs, and fraud. Ability to be certified as a Virginia Insurance Counselor for Medicare within 60 days of start. Note: The assigned functional areas of the position are benefits counseling and/or data management. Employment Standards MINIMUM QUALIFICATIONS: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area. BRIDGE CLASS EMPLOYMENT STANDARDS: Four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. This class can serve as a bridge class enabling individuals who do not meet the educational or professional experience standards listed above to qualify for this class by possessing four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. The purpose of this bridge class is to promote upward mobility within the Fairfax County workforce. However, persons qualifying for this class on the basis of their technical experience may not substitute this technical experience for education, or for professional experience, in order to qualify for other employment opportunities. CERTIFICATES AND LICENSES REQUIRED: SHIP/VICAP State certification: Certification as a Virginia Insurance Counselor for Medicare required within 60 days of hire. Annual re-certification required. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer. This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster). PREFERRED QUALIFICATIONS: Currently certified as a Virginia Insurance Counselor for Medicare. Experience in the field of aging, long-term care services, and volunteer management. Experience providing unbiased counseling to consumers to resolve concerns related to Medicare claims. Experience with programs serving adults, caregivers, adults with disabilities, adult protective services, elder rights, and fraud prevention. Experience in public speaking and giving presentations both in-person and through virtual platforms. PHYSICAL REQUIREMENTS: Employee may be required to lift or carry up to 25 lbs. occasionally. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Job requires walking, standing, sitting (for long periods of time). Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel Interview and may include a practical exercise. The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY. LI-RS1 Merit Positions Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following: Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Commuter Benefit Program Continuous Learning Opportunities NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year. Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation Temporary: scheduled to work a maximum of 900 hours in a calendar year. No benefits 01 What is the highest level of education that you have completed? Less than 12th grade High school diploma or GED Some college Associate degree Bachelor's degree Master's degree Doctorate degree 02 Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply. Counseling Human services Behavior science Psychology Social worker Other (related field) Other (non-related field) None of the above 03 If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable". 04 If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree. Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable 05 How many years of full-time equivalent professional work experience do you have within the assigned functional areas of benefits counseling and/or data management.? None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five to less than six years Six or more years 06 If you are a Fairfax County employee and using the Bridge Class in order to meet the minimum qualifications of the job classification, do you have at least four years or more of increasingly complex technical experience in benefits counseling and/or data management comparable to experience at the Administrative Assistant IV, or higher, level? Yes No Not applicable (I am not using the bridge class to meet the minimum qualifications) 07 Are you proficient in any of the following? Check all that apply. Word processing Spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data Presentation software to prepare documents, presentations None of the above 08 How many years of professional directly-related social services experience do you have? None Less than one year One year to less than two years Two years to less than three years Three years to less than four years Four years to less than five years Five years or more 09 Which areas below do you have at least three years of full-time professional work experience? Check all that apply. Older adults Community outreach events Medicare counseling Medicaid counseling Supplemental health insurance, long-term care insurance, other related health insurance programs and fraud Adult protective services Public assistance/benefits work Intellectual disabilities Physical disabilities Volunteer management None of the above 10 How many years of professional directly-related data management and data analysis experience do you have? None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years 11 How many years of professional directly-related experience do you have in the area effective oral and written presentations to non-profit/older-adults, community groups and/or internal customers? None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years 12 How many years of experience do you have providing benefits -related counseling? None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years 13 How many years of experience do you have providing unbiased Medicare counseling directly through VICAP (Virginia Insurance Counseling and Assistance Program) or a State Health Insurance Program? None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years 14 Are you currently certified as a Virginia Insurance Counselor for Medicare? Yes No Required Question