JVS SoCal is hiring: Business Services Manager in Los Angeles

Description:

The WIOA Business Service Manager oversees and implements business service strategies under the Workforce Innovation and Opportunity Act (WIOA) to bridge workforce needs with employer demand. This position manages partnerships with local businesses, provides employment services, and collaborates with workforce teams to ensure job seekers are prepared and connected to quality employment. The WIOA Business Service Manager is responsible for engaging local employers, conducting outreach, and delivering programs that meet the community's economic and workforce development needs. This role is ideal for someone passionate about workforce development, with a strong understanding of labor market trends and excellent interpersonal skills. The WIOA Business Service Manager contributes to creating pathways to employment, supporting economic growth, and fostering sustainable workforce development in the community.

Business Engagement and Outreach:

• Develop and manage relationships with local employers to understand workforce needs and trends.
• Conduct outreach activities to promote WIOA programs and services to employers.
• Provide guidance on available resources, including training programs, subsidies, tax credits, and other workforce incentives.
• Represent the organization at networking events, business associations, and community groups.
• Work closely with Rapid Response Team for business that are facing business closure.

Program Management:

• Oversee business service initiatives aligned with WIOA goals, ensuring efficient program delivery and compliance.
• Work closely with the WIOA program team to create customized solutions for employers seeking qualified candidates.
• Track and analyze outcomes of business service programs, ensuring data-driven decision-making and continuous improvement.

Collaboration and Partnership Building:

• Foster collaboration with economic development agencies, educational institutions, community organizations, and other workforce partners.
• Coordinate with job centers and training providers to ensure alignment of job seeker skills with employer requirements.
• Support sector strategies and career pathway development efforts.

Employer Support and Consultation:

• Advise employers on effective recruitment and retention strategies.
• Coordinate resources and programs, such as on-the-job training, customized training, and incumbent worker training to address specific employer needs.
• Assist employers in navigating local, state, and federal workforce resources and maintaining current knowledge of labor market information and industry standards.

Marketing and Communications:

• Develop and implement marketing strategies to promote WIOA services and engage businesses.
• Prepare promotional and informational content to educate businesses about workforce development programs and benefits.
• Conduct presentations to various audiences to increase awareness of workforce initiatives.

Data Collection and Reporting:

• Collect and report on business service activity data, outcomes, and labor market information.
• Ensure accurate documentation and reporting in compliance with WIOA and organizational standards.
• Use data to assess program effectiveness, identify areas for improvement, and communicate impact to stakeholders.

Requirements:

• 3-5 years management or supervisory experience is required
• Bachelor’s degree in Business Administration, Human Resources, Workforce Development, or a related field (preferred).
• 3+ years of experience in business engagement, workforce development, economic development, or a related field.
• Familiarity with WIOA regulations, employment and training services, and labor market dynamics.
• Strong relationship-building, communication, and organizational skills.
• Proficiency in data analysis and reporting.
• Knowledge of the local job market, industry trends, and community resources.
• Excellent communication and public speaking skills.
• Ability to work effectively with diverse stakeholders.
• Strong project management and problem-solving abilities.
• Customer-focused with a commitment to high service standards.
• Proficiency in using workforce information systems and CRM tools.

PHYSICAL DEMANDS/WORKING CONDITIONSWhile performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to inspect work visually. Manual dexterity is required to operate computers and other office equipment.The physical demands described above represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made.