Robert Half is hiring: Real Estate Services Coordinator in Austin

We are in search of a Real Estate Services Coordinator to join our team in Austin, Texas. Your role will be pivotal in ensuring smooth operations within the property management sector, with a focus on delivering exceptional customer service to tenants and vendors. Your responsibilities will entail overseeing customer inquiries, maintaining accurate records, and processing invoices efficiently.

Responsibilities:

• Provide excellent customer service support to tenants and vendors

• Handle administrative tasks such as answering phones, communicating with tenants, and filing

• Keep track of maintenance items in collaboration with Building Technicians and vendors

• Engage in rent collection communications with tenants where appropriate

• Manage lease administration activities, including lease setup, changes, and reporting

• Submit invoices for payment and ensure they are correctly inputted into the accounting system

• Oversee the opening and closing of the office, requiring reliable transportation

• Maintain accurate records, including insurance certificates and leases

• Use established procedures to solve straightforward operational problems

• Ensure the delivery of output by adhering to defined procedures and processes under supervision.

• Demonstrated proficiency in Microsoft Office Suites, including Word, Excel, and Outlook
• Exceptional customer service skills with experience in handling inbound calls
• Strong communication skills, both verbal and written
• Experience in real estate, particularly residential property management
• Ability to supervise, coordinating tasks with vendors and onsite teams
• Familiarity with reporting procedures, methods, and delivering expected results
• Proficient in preparing and managing invoices
• Knowledge of insurance requirements in the context of real estate
• Experience in filing and maintaining organized records
• Understanding of closing procedures in the real estate sector
• Ability to handle tenant-related concerns and queries
• Experience in coordinating deliveries for the property
• Knowledge of "About Time" software is a plus
• Comfortable with onsite work at the property location
• Ability to create and share video content as needed