Service Desk Specialist

Must haves: High school diploma 2-3 years successful work within help desk/service desk environment Customer 1st mindset and collaborative Experience supporting Windows, MAC, Apple IOS and Android. Experience with iPhones and Ipads. Experience with ticketing systems (they use JIRA) Strong written and verbal customer service skills Punctual and reliable Comfortable on phones (90% of support is over phone) Plusses: Healthcare background Day to Day: Day to day technical and application support for external clinician network and internal employees Customer engagement via ticketing system, inbound and outbound, and email channels Resolve iOS and Application related issues Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider employees Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals Escalate and manage tickets transferred to other departments Keep customers and tickets documentation up to date Respond to customer questions and as needed guide customer to resolution Follow up with customers on unresolved issues for reopened tickets and callbacks Actively demonstrates teamwork at all times by collaborating on ad hoc projects Ability to work occasional overtime, weekend, and holidays Pay Rate: $18.17 - $20.30/hr based off experience, qualifications, and education