Abacus
Service Desk Agent
Abacus, Dallas, Texas, United States, 75215
Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
Service Desk Specialist I How will this role have an impact? This position is responsible for providing technical and operational support to *** Health's Clinician Network (Providers) and *** Health's employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our *** Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal *** Health employees. This role requires a customer-first mindset when interacting with all end users. This role will report to Service Desk Supervisor What will you do? • Day to day technical and application support for external clinician network and internal *** Health employees • Customer engagement via ticketing system, inbound and outbound, and email channels • Resolve Apple iPad, iOS, and *** application support for Clinicians. • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal *** Health employees • Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) • Escalate and manage tickets transferred to other departments • Keep customers/end users and ticket documentation up to date • Collaborate on ad hoc projects • Ability to work occasional overtime, weekend, and holidays
We are looking for someone with: • High School Diploma or equivalent. • 3 to 5 years of successful work with Service Desk or HelpDesk Support • 'Customer First' Mindset and Collaborative • Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) • Proven analytical and problem-solving abilities • Experience with Help Desk ticketing systems • Strong customer service skills (Written and verbal)
About Us: *** Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enProduct more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. ***'s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.***health.com. www.***health.com.
Service Desk Specialist I How will this role have an impact? This position is responsible for providing technical and operational support to *** Health's Clinician Network (Providers) and *** Health's employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our *** Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal *** Health employees. This role requires a customer-first mindset when interacting with all end users. This role will report to Service Desk Supervisor What will you do? • Day to day technical and application support for external clinician network and internal *** Health employees • Customer engagement via ticketing system, inbound and outbound, and email channels • Resolve Apple iPad, iOS, and *** application support for Clinicians. • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal *** Health employees • Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) • Escalate and manage tickets transferred to other departments • Keep customers/end users and ticket documentation up to date • Collaborate on ad hoc projects • Ability to work occasional overtime, weekend, and holidays
We are looking for someone with: • High School Diploma or equivalent. • 3 to 5 years of successful work with Service Desk or HelpDesk Support • 'Customer First' Mindset and Collaborative • Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) • Proven analytical and problem-solving abilities • Experience with Help Desk ticketing systems • Strong customer service skills (Written and verbal)
About Us: *** Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enProduct more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. ***'s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.***health.com. www.***health.com.