Desktop Support Specialist

Title: IT Desktop Support Pay: 22-24 USD/HR Location: Harrodsburg, KY Duration: 12 Months Job Summary: The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure, both in-person and remotely, at a manufacturing facility in Oneonta, NY. This position may require on-call 24/7 coverage. The ideal candidate will possess expertise in Microsoft-based applications, with a focus on Windows 7/10/11, MS Office suites, and cloud-based tools. The role involves diagnosing, resolving, or routing tickets accurately in line with documented processes. This position reports directly to the IT Site Lead. Key Responsibilities: Active Directory Administration: Administer and maintain user accounts and permissions. Mobile Device Support: Provide limited support for corporate mobile devices. Cloud Applications: Assist with the use and troubleshooting of Microsoft and third-party cloud applications. VPN Connectivity: Troubleshoot Cisco VPN connectivity issues. Anti-virus Remediation: Resolve and minimize anti-virus threats across devices. Remote Support: Provide remote connection and troubleshooting support. Imaging & Deployment: Utilize imaging and deployment servers for system setups and rollouts. Asset Management: Manage the lifecycle of IT assets from procurement to decommissioning. Browser Support: Provide support for various browsers (IE, Chrome, Safari, etc.). Software Installation/Configuration: Install and configure various software packages, including security software. Printer Support: Troubleshoot, install, and configure printers and drivers. IP Telephony Management: Support IPT-based telephony devices, including configuration and troubleshooting. Ticket Management: Utilize ServiceNow or similar systems for ticket management and resolution. Hardware & Inventory Management: Order hardware and manage inventory, ensuring timely procurement and distribution. Mac OS Support: Provide limited support for Mac OS and hardware. Additional Responsibilities: Documentation Management: Manage records, procedures, and documentation. New Hire Onboarding: Assist with onboarding and training of new employees. Conference Room Support: Provide technical support for meeting and conference rooms. Vendor Engagement: Collaborate with vendors for IT-related needs. Project Participation: Contribute to IT projects and initiatives as needed. End User Equipment Moves: Facilitate disconnect/reconnect tasks for end-user equipment. Cross-Team Collaboration: Work collaboratively with other IT teams to meet organizational objectives. Smart-Hands Tasks: Provide physical support for IT infrastructure, including cable management, hardware installations, and server reboots. Cybersecurity Mitigation: Assist with cybersecurity vulnerability mitigation tasks. Other Duties: Perform additional IT support functions as required by the team or facility. Meeting Support: Work with the media team, corporate events, and IT to support meetings and resolve technical issues. Perform testing, monitoring, and analysis of technology performance and troubleshoot issues. Ensure smooth operation of conference room audio and display devices. Smart Hands Support: Assist external IT teams with tasks such as patching cables, server reboots, and IT hardware installations. Provide physical support for IT equipment, including setup, configuration, and troubleshooting. Provide remote console access and assist with vendor engagements as needed. Ensure discreet handling of business operations, maintaining confidentiality. Required Qualifications: Education: Associate degree or equivalent experience. Experience: Minimum of 2 years of related experience in IT support. Technical Skills: Experience in hardware troubleshooting, software installation, and system imaging/deployment. Software/Systems: Familiarity with Active Directory, cloud applications, and VPN troubleshooting. Time Management: Strong skills in task prioritization and time management. Communication Skills: Advanced English language skills with excellent verbal and written communication abilities. Organizational Skills: Effective organizational and planning skills, with the ability to manage shifting priorities. Teamwork: Self-starter with the ability to work well in a team environment and motivate others. Preferred Qualifications: Smart Hands Knowledge: Basic understanding of network configuration and related smart hands tasks. Hardware/Software Support: Experience with hardware/software installation, troubleshooting, and support in a manufacturing or IT environment. Imaging and Deployment: Experience with deployment server setups and system imaging. Certifications (if any): CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server