Desktop Support Specialist

Role:Desktop Support Specialist Location: Cambridge, MA Type: Contract to Hire Demonstrates initiative and possesses strong time management skills Efficiently manages ticket queues while providing support to onsite staff Proficient in administrating and maintaining Windows Server 2016 and above Possesses a high level of knowledge in supporting and managing desktop operating systems and applications Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues Capable of troubleshooting and triaging monitoring system alerts for system and networking environments Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell Familiar with patch and vulnerability management Best Regards, Rupesh Kumar Lead –Team Talent Acquisition ALTEN Calsoft Labs 2890 Zanker Road, Suite 200, San Jose, CA 95134 D : 1 408-755-3056 E: rupesh.kacldigital.com FOLLOW US Twitter | Linkedin | Facebook | www.Acldigital.com