Information Technology Support Engineer

Key Responsibilities IT Infrastructure Management: Maintain and manage the office’s IT infrastructure, including servers, networks, workstations, and peripheral devices. Oversee system backups, disaster recovery planning, and data protection measures. Manage software licensing, updates, and compliance with relevant regulations. Technical Support: Provide hands-on technical support to employees for hardware, software, and network issues. Troubleshoot and resolve IT-related problems in a timely manner to minimize downtime. Educate staff on technology best practices and new systems. Network and Security Administration: Monitor network performance, ensuring reliability and security. Implement and maintain firewalls, antivirus solutions, and other security protocols. Ensure compliance with cybersecurity standards and protect against potential threats. Systems and Applications Oversight: Manage email systems, file servers, and any proprietary or third-party business applications. Facilitate the onboarding and offboarding of employees by configuring accounts, devices, and permissions. Support cloud-based solutions, including backups and collaboration tools like Microsoft 365, Google Workspace, or others. Qualifications Required: Experience: 3-5 years of experience in IT management, system administration, or a similar role. Technical Skills: Proficiency in managing Windows and/or Mac OS environments. Strong understanding of networking (LAN/WAN), VPNs, and IP configurations. Experience with server administration, virtualization (e.g., VMware, Hyper-V), and cloud solutions. Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Soft Skills: Excellent problem-solving and multitasking abilities. Strong interpersonal and communication skills. Preferred: Certifications such as CompTIA A, Network, Security, or CCNA. Experience with cybersecurity frameworks and IT compliance standards.