Technical Support Specialist

Job Description Note: This position is suitable for Entry level candidates. Pay rate offered - $22/hr The position of Desktop System Specialist performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of a diverse scope where the analysis of data and hardware requires the evaluation of identifiable factors. The candidate exercises judgment in determining methods and techniques for obtaining solutions and acts as a key point of contact between customers, departments, and within the organization to drive problem resolution. The specialist works independently, with little supervision or oversight, utilizing a broad range of experience and expertise. Essential duties for the position include, but are not limited to the following: Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member Resolve incidents and problems associated with EUC equipment Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments Provide repair and maintenance for mobile devices as needed Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) Provide software break/fix services and replacement of non-warranty assets for end users Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output Provide warranty and break/fix support for networked printers and scanners Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc. Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. Utilize problem management database and systems to track and report on customer calls and requests. Communicate technical information to technical and non-technical teams and customers. Provide onsite and remote support to Authorized Users Define global solutions and policy SME, as well as experience in architects and/or engineers. Deskside support services as required.