Desktop Support Specialist

Job Description: We are seeking a skilled Desktop System Specialist to join our team in Fremont, CA. The ideal candidate will perform troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. This role involves working on diverse assignments, analyzing data and hardware, and acting as a key point of contact to drive problem resolution. Key Responsibilities: Provide onsite operational and technical support to Authorized Users. Contribute expertise to strategic Global Resilience, Security, and Transformation (GRST) projects. Resolve incidents and problems with end-user computing (EUC) equipment. Perform reactive troubleshooting to prevent future incidents. Assist users in connecting to corporate networks and accessing LAN, WAN, print, and file services. Repair and maintain mobile devices. Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, peripherals). Provide software break/fix services and replace non-warranty assets. Ensure network connectivity for printers and scanners. Offer VIP support for various equipment and technologies. Utilize problem management databases to track and report customer calls and requests. Communicate technical information to both technical and non-technical teams and customers. Provide onsite and remote support as needed. Define global solutions and policies. Required Skills: Proficiency in Windows 10, networking, TCP/IP, LAN, and technical support. Strong communication and presentation skills. Knowledge of GRST infrastructure, global security policies, and data backup. Experience in installing, upgrading, and migrating to Windows 11. Ability to lead projects and work independently. Preferred Skills: Experience with Windows 7, CompTIA, operations, scanners, databases, and maintenance. Expertise in network connectivity, problem resolution, and printers. Familiarity with Microsoft Windows, global security, data backup, and mobile devices. Education and Certifications: Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience). At least 2 years of desktop support experience preferred. Certifications: CompTIA A, MCSA (Windows 7 and 10), MCSE (Desktop Infrastructure).