ServiceNow Product Owner

ServiceNow Product Owner

Location - Philadelphia, PA

Responsibilities

• Lead the creation and execution of strategy for tooling with ServiceNow.
• Defining roadmap and product capabilities to fill gaps and build tool adoption.
• Liaison between development team and stakeholders for engineering and end user enablement
• Translate product features into well-defined requirements in appropriate Epic -> Feature -> User Story format.
• Continuous refinement and management of work across stakeholders and leadership
• Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions.
• Collects information to determine, document and agree with customer requirements for the ServiceNow platform.
• Provide ServiceNow platform and technical expertise.
• Create High Level Design and technical solutions for ServiceNow implementation.
• Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently.
• Creates workflow and web prototypes for client engagements.
• Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
• Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
• Administer and troubleshoot issues with ServiceNow instances.

Required Skills

• 5+ years' experience in Product Ownership/Project Management
• Experience with Project Management Platforms (e.g., Jira, Rally)
• Experience with Agile / SCRUM development methodologies
• You have strong experience with the ServiceNow modules and capabilities including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM and Integration HUB Experience with development teams and project requirements.
• You have a background working within the ITIL and IT Service Management discipline.
• You have demonstrated experience designing and re-engineering processes to meet organizational goals, improve efficiency and reduce risk.
• You are able to present and influence all levels of management and executive leadership.
• You have demonstrated commitment to continual learning of ServiceNow best practices and standards including actively participating in the ServiceNow community forums.
• Strong problem solving and analytical skills.
• Good personal communication skills are vital.

Preferred Skills

• Bachelor's degree preferred.
• Experience with Product Ownership/Project Management
• Experience working in an Agile software development team.
• Ability to work independently where needed, and ability to take direction where needed.