Senior Business Process Analyst
Milestone Technologies, Overland Park, KS, United States
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Milestone Technologies is looking for a Business Process Analyst to help guide the organization into the future by optimizing delivery processes. The Sr. Business Process Analyst will seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. The role will help support the launch of a wireless partner enablement initiative. This role is crucial in helping our partners launch mobile virtual network operators (MVNOs), integrating with a CRM platform to connect with the carrier, and enhancing the wholesale partner enablement experience. The position is vital for developing and implementing initial process designs, managing documentation, and overseeing key components of partner and platform management.
This is a hybrid role either in Bellevue, WA or Overland Park, KS -
Key Responsibilities:
* Ability to evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions as it relates to enhancing and streamlining partner enablement.
* Consult with and advise management and multiple clients on strategies to improve workflows, process, and reporting techniques.
* Analyze existing systems and processes, identifying value-added and non-value-added activities to solve operational challenges.
* Seek out opportunities to prevent waste and inefficiency in production. Lead variability reduction and best practice initiatives.
* Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency.
* Implement continuous improvement principles, methodologies and processes to enable high value, highly reliable, and standardized work processes
* Oversee the management of the Partner Portal Platform, including enhancements, process documentation, and maintenance.
* Author and format clear, concise, and well-structured documentation, ensuring it aligns with internal standards and practices. Must understand the appropriate tone, structure, and terminology for creating detailed technical documents.
Qualifications:
- 5+ years of experience in process design and project management within the wireless telecom sector.
- Proven ability to manage and document processes effectively.
- Experience capturing "As-Is" and "To-Be" process flows using swimlane diagrams.
- Demonstrated experience working with process owners and stakeholders identifying process inefficiencies and implementing process improvements.
- Understanding of common business functions in the Wireless Industry (e.g., partner onboarding)
- Strong background in technical writing, with the ability to develop, format, and review documentation tailored for both technical and non-technical audiences.
- Work onsite 2+ days a week.
Desired Skills:
- UI Design experience with web-based apps and digital forms (preferably).
- Familiarity with Microsoft Power Platform
Soft Skills:
- Excellent verbal and written communication skills.
- Proven ability to identify and solve complex challenges.
- Demonstrated flexibility and adaptability.
- Innovative thinking and problem-solving ability.
- Strong critical thinking skills.
Education
- Bachelor's degree
#L1PO
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.