Systems Analyst - Facilities Management Division

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Analyst - Facilities Management Division.

**Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered**
Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time.



The Systems Analyst (AIM Integrated Workplace Management Software) position within the Facilities Management Division of Public Works requires extensive knowledge and the ability to perform a diverse array of complex functions some of which are outlined below.

• Performs application administration, installation, upgrades, documentation, training and troubleshooting as required.
• Performs applications administration including but not limited to adding new users, disabling users, adjusting security profiles and managing configuration parameters.
• Performs software upgrades on applications as required to maintain version and security compliance.
• Identify, analyze, and resolve issues that arise in a software application.
• Assist users in resolving issues and provide guidance on how to use the software.
• Develops complex custom reports that retrieve data from MS SQL Server databases using BIRT, Crystal Reports or other Business Intelligence and Reporting Tools.
• Performs requirements analysis to determine the business need for additional functionality or reports.
• Tests new code, either delivered by vendors or custom development, to ensure there is no negative impact to production.
• Creates and maintains systems documentation including but not limited to installation instructions, requirements documentation, procedural documents, training materials, and troubleshooting guides.
• Responds and resolves user issues/questions.
• Excellent communication skills and experience effectively interfacing with both technical and non-technical personnel.

General Description

Analyzes computer application programs and supports computer hardware devices .Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years experience in systems analysis and applications programming or closely related experience.

For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit https://www.naces.org/members. To access the AICE directory of endorsed members, please visit https://aice-eval.org/endorsed-members/. Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Special Certifications and Licenses

None.

Preferences

• Bachelor's Degree or higher in Computer Science or closely related field.
• Business Analyst or Support Engineer certification(s)
• Project Management Certification
• Microsoft Development Certification relevant to application development, reporting, and/or support role.
• Two or more years experience with SQL queries and experience with MS SQL Server databases.
• Two or more years experience providing technical support to end-users.
• Two or more years experience with software application troubleshooting and issue resolution.
• Two or more years experience supporting/maintaining software applications.
• Two or more years experience with JavaScript.
• Two or more years experience with BIRT, Crystal Reports or other Business Intelligence and Reporting Tools.
• Two or more years experience with Web Services for 3rd party interfaces.
• One or more years experience with Pentaho Data Integration software or other ETL software.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

WORK ENVIRONMENT
Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

• Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

• Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

• Persuades

Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.

• Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

• Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.
County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.