Information Technology Support Specialist Level IV

KET Job ID 24750030 KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity. Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Information Technology Support Specialist Level IV to support KET and our government customer in the Metro DC area. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Emerging Technologies LLC is seeking a highly experienced Information Technology Support Specialist Level IV to provide advanced customer support and technical assistance for a variety of hardware, software, and peripherals used for INL-specific systems. This position requires a bachelor’s degree from an accredited institution and a minimum of twelve (12) years of relevant experience in the field of information technology. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Information Technology Support Specialist Level IV will be responsible for the following tasks: • Provide customer support for a variety of problems with hardware, software, and peripherals used for INL-specific systems. • Assist users with software questions and troubleshoot malfunctions when authorized. • Install and configure hardware, operating systems, and software; identify, implement, and maintain appropriate IT security measures, software patches, and upgrades; troubleshoot and correct software and hardware failures; develop and maintain appropriate documentation; and provide appropriate user training. • Assist in evaluating the technical capabilities, capacity, and relative cost of IT equipment, and make recommendations for the acquisition of new/replacement equipment or for revising configurations of existing equipment. • Assist in planning, prioritizing, and coordinating processes for IT hardware and software upgrades and repairs. • Provide customer (end-user) support to IT users branch-wide; help develop customer support policies, procedures, and standards. • Demonstrate strong communication, presentation, and customer service skills and abilities. • Assist in hardware and/or software asset management, including coordinating with vendors for the acquisition of equipment, documenting receipt of assets, delivery of assets, maintaining current inventory documentation of all IT-related hardware, and completing excess procedures for the disposal of outdated hardware assets. • Assist in configuration, delivery, and user training for telecommunications equipment, including Department of State-issued BlackBerries and FOBs; serve as a point of contact for service inquiries concerning these products. • Other duties as assigned Requirements Education: • Minimum of a bachelor's degree from an accredited institution. Work Experience, Knowledge, Skills & Abilities: • A minimum of twelve (12) years of experience in the relevant field. • Demonstrated ability to problem-solve, generate alternative courses of action, and make recommendations. • Minimum of seven (07) years of experience utilizing interpersonal and customer service skills. • Minimum of seven (07) years of experience with and thorough knowledge of operating systems, microcomputers, and their peripherals when connected to a LAN, performing migrations to new environments and implementation of new methodologies. • Effective utilization of a Help Desk ticketing system and customer problem escalation and resolution processes. • Development of user procedure documentation and training users on basic computer usage. • For a position in the U.S., must be a U.S. Citizen or legal U.S. resident; for a position outside the U.S., any citizenship (U.S., Third Country National (TCN), and Local National (LN)) is allowable. The Information Technology Support Specialist Level IV plays a crucial role in providing advanced customer support and technical assistance for INL-specific systems, ensuring the effective and efficient use of hardware, software, and peripherals. With a minimum of twelve (12) years of relevant experience and a bachelor’s degree, the successful candidate will have the opportunity to apply their expertise in information technology while contributing to the successful operations of Koniag Emerging Technologies LLC. Working Environment & Conditions This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352