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Koniag Data Solutions, LLC

SME Computer Network Support Specialist (REMOTE)

Koniag Data Solutions, LLC, Chantilly, Virginia, United States, 22021


KDS

Job ID 2425306

KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.

Koniag Data Solutions, LLC (KDS),

a Koniag Government Services company, is seeking an experienced highly qualified professional SME Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government Customer. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries in Washington, DC.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional SME Computer Network Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government Customer. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries.

The SME Computer Network Support Specialist is an integral component supporting our HUD client's IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation. May supervise others. The ideal candidate is a team player with proven experience as a SME Computer Network Support Specialist.

Below are the qualifications for this role.

Essential Functions, Responsibilities & Duties may include, and are not limited to: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Region 9 Field Staff Tech Manager: Tech managers provide technical support to the HUD Regional Office as well as the field offices within the region and provide hands support for other organizations on the EUS program. Onsite support is provided at the Santa Anna Field Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices within the region. Technical support consists of prepping and setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues. Techs responsible for ensuring systems have the latest image and systems are receiving currently deployed software patches/updates. Tech managers work directly with HUD Information Technology Directors and local HUD IT offices. Provides support for projects such as Tech Refresh, Domain Consolidation, and Server migration with activities ranging from performing installs/upgrades (software and/or hardware) to providing additional end-user training. There is day-to-day communication with the HUD Region 9 IT Director. Perform other IOO O&M functions as assigned, as applicable:

Active Directory Services support Cabling Requirements support Hardware Support Services support Release Deployment Services and DevSecOps Pipeline support Webcasting O&M Services support Network and LAN Services support Shared Service and Help Desk Services support Support other O&M duties as assigned, including overlapping subject areas as applicable:

DCIO IOO IT Policies and Processes Support DCIO IOO Configuration Management Enterprise Architecture Services IOO Risk Management Enterprise Application Services System Administration and Virtualization Services Cloud Hosting Services Database Services Storage Services Active Directory Services Cabling Requirements Hardware Support Services Mainframe Services Software Factory Release Deployment Services and DevSecOps Pipeline Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS) Cloud Email, Collaboration Sites/Shared Workspace, Office Suites, and Cloud Services Cloud and On-Premises Gold Disk O&M Services Webcasting O&M Services eDiscovery and Records Management Services Shipping Support Media Sanitization Support Migration Services Mobile Device Management Services (MDM) Domain Name Services (DNS) and Internet Protocol (IP) Management Services VPN Client Services Network and LAN Services Shared Service and Help Desk Services Cyber and Operational Security (OPSEC) Services Disaster Recovery/ Business Continuity (DR/BC) Services Software License Management (SLM) Support Work Experience, Knowledge, Skills & Abilities:

10+ years of demonstrated "Essential functions" listed above. 10+ years of demonstrated experience of the "Perform other IOO O&M functions" functions listed above. 5+ years of experience of working in a Agile Scrum methodology framework. 10+ years of experience and knowledge in software development lifecycles. Excellent written and verbal communication skills. Experience with Federal consulting. Education:

Bachelor's degree in related fields, such as information technology or computer science. Master's degree is a bonus. Active Certifications in IT arenas: Cloud, O&M, IOO support. Knowledge and experience with HUD OCIO IOO is a bonus.

Office Location and Travel: Hybrid, both on-site at local HUD Government facility and Remote. The addresses for all HUD offices are available on the HUD's website at (https://www.hud.gov/local.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352