Inside Sales Account Manager

Are you a dynamic and ambitious sales professional with a talent for account management and building strong relationships with your customers? Do you find fulfillment in assisting your team and the company continue to grow as an industry leader? If so, we invite you to join our Inside Sales team at EFC, International, where you can excel in our Account Manager position. We are currently seeking a team member to join our office in Hanover Park, IL.

Inside Sales Account Manager

Responsibilities:

• Communicate with customers by phone and email and receive orders.
• Build and maintain customer relationships.
• Work with outside sales representatives to keep account activities and communication up to date.
• Prepare quotations for various customers upon request and distribute them appropriately.
• Respond to customer requests promptly and efficiently.
• Track stock levels and set up stock agreements with customers.
• Confirm any scheduling and/or order changes with customers, as needed, and update customer with status of activity.
• Investigate and resolve customer problems with deliveries.
• Assist customer and arrange payment terms with accounting approval.
• Enter orders into computer system in a manner that will prevent errors and omission.
• Prepare and email technical literature to customer upon request.
• Answer technical questions from customers.
• Investigate and process return requests for defective material.
• Review customer prints and offer possible part solutions.
• Possesses and follows behavioral competencies and necessary skills to achieve overall company desired results and expectations.
• Ability to manage multiple accounts and projects simultaneously.
• Monitor account performance metrics to ensure client satisfaction and retention.

What makes us the best?

• Highly competitive compensation and benefits package
• Casual and fun working environment
• Work-life balance
• 24/7 employee development, coaching and training available

Qualifications:

• Experience as an account manager, in a distribution environment, is preferred
• A positive and high-energy attitude is a must
• Be comfortable with computers, software and phone systems (i.e. CRM, MS Office and MS Teams)
• Track record of surpassing goals in a fast-paced sales setting

Benefits:

• 3 weeks of PTO and an additional 11 paid holidays/floating holidays
• Medical/Dental/Vision Insurance
• Healthcare FSA
• Employer paid Life Insurance and AD&D
• 401K with Employer Matching
• Employee Assistance Program
• Wellness Reimbursement Program for Fitness Memberships and In Home Equipment
• Reimbursement Program for PPE

Schedule:

• 8-hour shift
• Monday to Friday
• Flexible scheduling available

We prioritize building a collaborative and supportive work atmosphere, where every member feels valued and connected. Our team actively encourages open communication, fostering relationships, and promoting a sense of belonging across all levels of our organization.