Business Services Manager

Overview:

Salary $50,000-54,000/year

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Business Services Manager position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Working in close partnership with the Workforce Board Lehigh Valley, the Business Services Manager is responsible for building and maintaining successful business relationships with Lehigh Valley employers that result in effectively meeting local workforce needs.

Responsibilities:

Manage Business Engagement Services Team (BEST) to provide oversight of participant recruitment and job fulfillment process to meet identified workforce needs. Overall responsibility for building business relationships with current, former and new customers.

Provide functional supervision and coordination of the Business Services team, Work Based Training Developers, Recruiter Coordinator and Recruiters to deliver optimal job matching and placement services

Act as primary Business Services Liaison with Lehigh Valley employer base and Workforce Board Lehigh Valley

Perform employer outreach to avail business and industry of PA CareerLink Lehigh Valley complement of services and train employers on the states online job matching system

Conduct initial and follow-up employer visits as necessary to build and maintain ongoing employer relationships

Orient local employers to PA CareerLink services, financial resources, and available training programs

Meet with Employer Subject Matter Experts (SME) to build Job Task Analysis (JTA), and utilize Skilldex to complete JTA, and include in all on-the-job training (OJT) contracts

Create and maintain business folders on CWDS, entering all employer information and employer contacts into all appropriate systems so as to monitor employer activities

Work with the states Apprenticeship and Training Office (ATO) in creating registered apprenticeship and pre-apprenticeship programs

Maintain monthly On-the-Job Training (OJT), Subsidized Employment, Incumbent Worker Training (IWT), and Apprenticeship invoices and annotate expenses in the appropriate program checkbook

Schedule and facilitate hiring events, focused recruitments for employers and sector driven job fairs

Provide support to partners within PA CareerLink and the local region, facilitating quarterly community based organization (CBO) gatherings to disseminate local labor market information

Provide support for the PA CareerLink satellite sites, working with staff and job development for program participants, and canvass neighboring employers to develop new business leads

Develop a network for potential business leads within a centralized tracking system

Meet performance criteria on a weekly, monthly and annual basis

Qualifications:

Education and Experience Requirements

Bachelors degree required, and a minimum of one to three years management, or other relative experience required

Marketing and sales experience preferred

Excellent communications and interpersonal skills required

Must be comfortable making presentations to large groups of people

Must have good driving record and reliable transportation

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified