ATTENDANT GUEST ROOM

Overview:

It is the primary responsibility of the Attendant Guest Room to provide the guest with exceptional customer service skills by ensuring a clean and well maintained guest room. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Specific Job Functions:

• Clean and vacuum approximately 15 units a day
• Make approximately 30 beds a day
• Clean a standard room in approximately 25 minutes
• Conduct a.m. and p.m. room checks to determine the status of the rooms
• Load GRA cart with cleaning supplies and linen
• Fold linen for the GRA cart
• Dust and clean furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds
• Clean under bed skirts, desk, gaming tables and behind night stands
• Check and replace missing items in rooms such as hangers, clocks, ice buckets, hair dryers, brochures, and stationary
• Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and vases are spot and dust free
• Sweep, mop, swift bathroom floors
• Dust lights and sconces, make-up mirrors and lampshades
• Push a fully loaded Guest Room Attendant cart to transport supplies between guest rooms
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications:

• At least six months previous cleaning experience required
• At least six months previous guest service experience required
• Knowledge of cleaning equipment, supplies, and chemicals
• Professional appearance and demeanor a must