JLL
Workplace Experience Ambassador
JLL, Seattle, Washington, us, 98127
Launch your career at JLL! This is an entry-level opportunity supporting JLL's Workplace Experience & Facilities Management team at a JLL managed client's office in downtown Seattle, WA!
Location:
Seattle, WA 98101 Type of Employment:
Full-time w/JLL employee benefits within 1 month of employment Schedule:
On-site, Monday-Friday, 8:00 AM to 5:00 PM Reporting To:
Assistant Facility Manager Additional Perks:
company provided laptop & cell phone Estimated Salary:
$52,900 - $64,800
What this job involves:
The Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. This role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
What your day-to-day will look like:
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace. Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics. Support data collection, analysis, and reporting to ensure alignment with the Clients' goals and objectives. Strive to continually improve experience service performance. Achieve and exceed goals including performance goals, team goals, and Clients' goals and objectives. Work collaboratively within the account team in the delivery of Experience Services across all business lines. Assist with third-party vendor relationships and service partners to provide maximum service delivery. Anticipate needs or concerns exceeding Client expectations. Build meaningful lasting relationships with Client employees and guests. Visibly engage and be well known in the workplace; support phone reception, welcome employees, and ensure Workspaces are stocked and maintained. Respond to all requests or issues within one day of receipt, including a personal follow-up to Client employees. Identify potential risks and escalate, as appropriate. Engage in a culture of continuous improvement and innovation. Assist with Client events as needed. Serve as training center event concierge and manage conference room bookings. Provide administrative and operational excellence for soft services. Perform additional job duties, as requested.
Required experience and skills:
High School Diploma or equivalent. 1-3+ years proven work experience in a related field such as hospitality, administration, facility/property management, business operations. Must successfully pass criminal background and drug/alcohol screening process before beginning employment. Must be located in Seattle metro area (relocation assistance is not available for this role). Proficient skills in Microsoft Office Suite. Exceptional customer service skills and professionalism with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills. Ability to work independently - strong prioritization and time management skills. Excellent verbal and written communication skills. Excellent organizational skills and process management. Ability to adapt to new devices, technology, and applications.
Preferred experience and skills:
Military service or higher education in a related field. Knowledge of commercial real estate, preferred.
Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.
#J-18808-Ljbffr
Location:
Seattle, WA 98101 Type of Employment:
Full-time w/JLL employee benefits within 1 month of employment Schedule:
On-site, Monday-Friday, 8:00 AM to 5:00 PM Reporting To:
Assistant Facility Manager Additional Perks:
company provided laptop & cell phone Estimated Salary:
$52,900 - $64,800
What this job involves:
The Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. This role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
What your day-to-day will look like:
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace. Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics. Support data collection, analysis, and reporting to ensure alignment with the Clients' goals and objectives. Strive to continually improve experience service performance. Achieve and exceed goals including performance goals, team goals, and Clients' goals and objectives. Work collaboratively within the account team in the delivery of Experience Services across all business lines. Assist with third-party vendor relationships and service partners to provide maximum service delivery. Anticipate needs or concerns exceeding Client expectations. Build meaningful lasting relationships with Client employees and guests. Visibly engage and be well known in the workplace; support phone reception, welcome employees, and ensure Workspaces are stocked and maintained. Respond to all requests or issues within one day of receipt, including a personal follow-up to Client employees. Identify potential risks and escalate, as appropriate. Engage in a culture of continuous improvement and innovation. Assist with Client events as needed. Serve as training center event concierge and manage conference room bookings. Provide administrative and operational excellence for soft services. Perform additional job duties, as requested.
Required experience and skills:
High School Diploma or equivalent. 1-3+ years proven work experience in a related field such as hospitality, administration, facility/property management, business operations. Must successfully pass criminal background and drug/alcohol screening process before beginning employment. Must be located in Seattle metro area (relocation assistance is not available for this role). Proficient skills in Microsoft Office Suite. Exceptional customer service skills and professionalism with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills. Ability to work independently - strong prioritization and time management skills. Excellent verbal and written communication skills. Excellent organizational skills and process management. Ability to adapt to new devices, technology, and applications.
Preferred experience and skills:
Military service or higher education in a related field. Knowledge of commercial real estate, preferred.
Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.
#J-18808-Ljbffr