JLL
Workplace Experience Ambassador
JLL, Seattle, Washington, us, 98127
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Launch your career at JLL!
This is an entry-level opportunity supporting JLL's Workplace Experience & Facilities Management team at a JLL managed client's office in downtown Seattle, WA! Location:
Seattle, WA 98101 Type of Employment:
Full-time w/JLL employee benefits within 1 month of employment Schedule:
On-site, Monday-Friday, 8:00 AM to 5:00 PM Reporting To:
Assistant Facility Manager Additional Perks:
company provided laptop & cell phone Estimated Salary for this position:
$52,900 - $64,800 What this job involves:
The
Experience Services Ambassador
is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role is responsible for the implementation of the experience program at the client site, combining your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. What your day-to-day will look like:
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace. Execute Ambassador services in a manner consistent with the SLA’s, standard processes, and compliance with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements. Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives. Strive to continually improve experience service performance. Achieve and exceed performance goals and objectives. Work collaboratively within the account team in the delivery of Experience Services across all business lines. Assist with third-party vendor relationships to provide maximum service delivery. Anticipate needs or concerns to exceed Client expectations. Build meaningful lasting relationships with Client employees and guests. Engage in a culture of continuous improvement and innovation. Assist with Client events as needed to ensure flawless delivery. Manage conference room bookings and resolve scheduling conflicts. Provide administrative and operational excellence for soft services. Perform additional job duties, as requested. Required experience and skills:
High School Diploma or equivalent. 1-3+ years proven work experience in a related field such as hospitality, administration, or facility/property management. Must successfully pass criminal background and drug/alcohol screening process before beginning employment. Must be located in Seattle metro area (relocation assistance is not available for this role). Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook). Exceptional customer service skills and professionalism. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills. Ability to work independently with strong prioritization and time management skills. Ability to work with diverse teams. Excellent verbal and written communication skills. Excellent organizational skills and process management. Ability to adapt to new devices, technology, and applications. Preferred experience and skills:
Military service or higher education in a related field such as business or hospitality is desirable. Knowledge of commercial real estate is preferred. Please submit your application with an updated resume, location, and contact information. Estimated total compensation for this position:
52,900.00 – 64,800.00 USD per year. Location:
On-site – Seattle, WA. If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays.
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This is an entry-level opportunity supporting JLL's Workplace Experience & Facilities Management team at a JLL managed client's office in downtown Seattle, WA! Location:
Seattle, WA 98101 Type of Employment:
Full-time w/JLL employee benefits within 1 month of employment Schedule:
On-site, Monday-Friday, 8:00 AM to 5:00 PM Reporting To:
Assistant Facility Manager Additional Perks:
company provided laptop & cell phone Estimated Salary for this position:
$52,900 - $64,800 What this job involves:
The
Experience Services Ambassador
is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role is responsible for the implementation of the experience program at the client site, combining your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. What your day-to-day will look like:
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace. Execute Ambassador services in a manner consistent with the SLA’s, standard processes, and compliance with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements. Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives. Strive to continually improve experience service performance. Achieve and exceed performance goals and objectives. Work collaboratively within the account team in the delivery of Experience Services across all business lines. Assist with third-party vendor relationships to provide maximum service delivery. Anticipate needs or concerns to exceed Client expectations. Build meaningful lasting relationships with Client employees and guests. Engage in a culture of continuous improvement and innovation. Assist with Client events as needed to ensure flawless delivery. Manage conference room bookings and resolve scheduling conflicts. Provide administrative and operational excellence for soft services. Perform additional job duties, as requested. Required experience and skills:
High School Diploma or equivalent. 1-3+ years proven work experience in a related field such as hospitality, administration, or facility/property management. Must successfully pass criminal background and drug/alcohol screening process before beginning employment. Must be located in Seattle metro area (relocation assistance is not available for this role). Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook). Exceptional customer service skills and professionalism. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills. Ability to work independently with strong prioritization and time management skills. Ability to work with diverse teams. Excellent verbal and written communication skills. Excellent organizational skills and process management. Ability to adapt to new devices, technology, and applications. Preferred experience and skills:
Military service or higher education in a related field such as business or hospitality is desirable. Knowledge of commercial real estate is preferred. Please submit your application with an updated resume, location, and contact information. Estimated total compensation for this position:
52,900.00 – 64,800.00 USD per year. Location:
On-site – Seattle, WA. If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays.
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