Automotive Search Group
Automotive Service Advisor
Automotive Search Group, Pittsfield, Massachusetts, us, 01201
Experienced Automotive Service Advisor needed for leading import dealership in Berkshire County, MA. This is a great opportunity for an experienced Service Writer looking for a long-term role at a stable service department with a great reputation and loyal clientele. The successful candidate is an experienced Service Advisor who values customer service, has a strong understanding of upselling with integrity, and enjoys working in a fully-staffed, efficient shop. Must be a team player with a track record of good CSI. It is important that the Service Advisor hired is a clear communicator and makes sure that customers are kept informed throughout their repair process. With a loyal customer base and a supportive team of technicians, this position offers the chance to be part of a respected dealership with long-term stability.
Key Responsibilities: Greet customers and assess vehicle service needs with professionalism and clarity. Prepare accurate repair orders, clearly detailing the required services and obtaining customer approval. Maintain regular communication with customers throughout the repair process, ensuring satisfaction and managing expectations. Verify warranty and service contract coverage, if applicable. Provide cost estimates and explain recommended repairs or maintenance in a way that customers can easily understand. Communicate effectively with technicians to ensure timely service completion and relay any additional findings to the customer. Promote additional services and maintenance based on vehicle inspections to drive sales. Ensure ROs are written up and closed out in a timely and accurate fashion. Ensure customer records are up to date. Ensure that customers leave with a full understanding of the services performed and promote customer retention. Quickly address any potential customer concerns in a polite and respectful manner. Maintain positive CSI. Assist other advisors and department staff as needed, working to ensure that the department functions smoothly. Qualifications: Prior experience as an Automotive Service Advisor in a dealership setting. Strong communication and customer service skills, with the ability to explain technical information clearly. Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. Familiarity with automotive repair and maintenance processes. Experience with dealership management software (DMS). A positive attitude and passion for providing outstanding service. Compensation and Benefits: Compensation range will be in the $80,000 - $100,000 range based on performance. PTO. Great Health Insurance. Dental Insurance, Vision Insurance, Disability Insurance. 401(K) with company match up to 4%. How To Apply: Please apply with your most recent resume at
www.automotivesearchgroup.com
and/or call Sara at 508-620-6300. ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy! *All resume submissions will be kept in the strictest confidence.*
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Key Responsibilities: Greet customers and assess vehicle service needs with professionalism and clarity. Prepare accurate repair orders, clearly detailing the required services and obtaining customer approval. Maintain regular communication with customers throughout the repair process, ensuring satisfaction and managing expectations. Verify warranty and service contract coverage, if applicable. Provide cost estimates and explain recommended repairs or maintenance in a way that customers can easily understand. Communicate effectively with technicians to ensure timely service completion and relay any additional findings to the customer. Promote additional services and maintenance based on vehicle inspections to drive sales. Ensure ROs are written up and closed out in a timely and accurate fashion. Ensure customer records are up to date. Ensure that customers leave with a full understanding of the services performed and promote customer retention. Quickly address any potential customer concerns in a polite and respectful manner. Maintain positive CSI. Assist other advisors and department staff as needed, working to ensure that the department functions smoothly. Qualifications: Prior experience as an Automotive Service Advisor in a dealership setting. Strong communication and customer service skills, with the ability to explain technical information clearly. Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. Familiarity with automotive repair and maintenance processes. Experience with dealership management software (DMS). A positive attitude and passion for providing outstanding service. Compensation and Benefits: Compensation range will be in the $80,000 - $100,000 range based on performance. PTO. Great Health Insurance. Dental Insurance, Vision Insurance, Disability Insurance. 401(K) with company match up to 4%. How To Apply: Please apply with your most recent resume at
www.automotivesearchgroup.com
and/or call Sara at 508-620-6300. ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy! *All resume submissions will be kept in the strictest confidence.*
#J-18808-Ljbffr