Automotive Search Group
Automotive Service Consultant
Automotive Search Group, Braintree, Massachusetts, us, 02185
Automotive Service Advisor opportunity available just south of Boston, MA. This is with a busy new car dealership. Prior experience as an Automotive Service Writer at a new car dealership is required for this role. As the first point of contact for customers, the Service Advisor plays a crucial part in delivering an exceptional service experience. The ideal candidate is organized, possesses excellent communication skills, and is passionate about providing top-tier customer care. Moreover, it is important that this person is great at upselling the recommended work of technicians and does so in a way that ensures positive CSI.
Key Responsibilities:
Greet customers and assess their vehicle service needs, ensuring clear and detailed communication. Prepare accurate repair orders, describing the work required and ensuring customer approval. Provide repair estimates, explain recommended services, and offer options to customers. Serve as a liaison between the customer and the service team, keeping customers informed throughout the repair process. Coordinate with technicians to ensure timely completion of work and communicate any additional service recommendations. Review completed repairs with customers, explaining the work performed and ensuring satisfaction. Maintain strong follow-up to ensure customer satisfaction and encourage repeat business. Achieve sales goals by recommending additional services based on vehicle inspections. Qualifications:
Proven experience as a Service Advisor in a new car automotive dealership. Strong customer service and communication skills, with the ability to explain technical information in a way that customers can understand. Excellent organizational skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Knowledge of automotive repairs, maintenance services, and dealership processes. Experience with CDK is a plus, but not mandatory. Strong sales and upselling abilities. Compensation:
Compensation package in the $80,000 - $120,000 range depending on experience and performance. Full benefits package available. How To Apply:
Please apply with your most recent resume at
www.automotivesearchgroup.com
or call us at 508-620-6300 today for more information. ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy! All resume submissions will be kept in the strictest confidence.
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Greet customers and assess their vehicle service needs, ensuring clear and detailed communication. Prepare accurate repair orders, describing the work required and ensuring customer approval. Provide repair estimates, explain recommended services, and offer options to customers. Serve as a liaison between the customer and the service team, keeping customers informed throughout the repair process. Coordinate with technicians to ensure timely completion of work and communicate any additional service recommendations. Review completed repairs with customers, explaining the work performed and ensuring satisfaction. Maintain strong follow-up to ensure customer satisfaction and encourage repeat business. Achieve sales goals by recommending additional services based on vehicle inspections. Qualifications:
Proven experience as a Service Advisor in a new car automotive dealership. Strong customer service and communication skills, with the ability to explain technical information in a way that customers can understand. Excellent organizational skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Knowledge of automotive repairs, maintenance services, and dealership processes. Experience with CDK is a plus, but not mandatory. Strong sales and upselling abilities. Compensation:
Compensation package in the $80,000 - $120,000 range depending on experience and performance. Full benefits package available. How To Apply:
Please apply with your most recent resume at
www.automotivesearchgroup.com
or call us at 508-620-6300 today for more information. ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy! All resume submissions will be kept in the strictest confidence.
#J-18808-Ljbffr