System One
Genesys Cloud Engineer - REMOTE work
System One, Dallas, Texas, United States, 75215
*** REMOTE WORK (Eastern Time Zone business hours)
Genesys Cloud Engineer
Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic.
Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment.
Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications.
Collaborate with other team members to gather and analyze requirements.
Document user stories and technical specifications in Jira.
Required Qualifications (Skills, Experience, Education, Certifications):
Experience with Genesys Cloud platform development and configuration.
Demonstrated experience with IVR system development and call flow design.
Familiarity with Jira.
Proficiency in Java.
For immediate consideration, please connect with me on LinkedIn at
https://www.linkedin.com/in/dpotapenko
and then email your resume, work authorization status, current location, availability, and compensation expectations directly to
denis.potapenko@systemone.com
- make sure to include the exact job title and job location in your email message.
#J-18808-Ljbffr
https://www.linkedin.com/in/dpotapenko
and then email your resume, work authorization status, current location, availability, and compensation expectations directly to
denis.potapenko@systemone.com
- make sure to include the exact job title and job location in your email message.
#J-18808-Ljbffr