University of Chicago (UC)
IT User Support Specialist 2
University of Chicago (UC), Chicago, Illinois, United States, 60290
Location: Chicago, IL
Job Description:
Troubleshoot and Resolve Issues: Diagnose and resolve hardware and software issues on Linux workstations, including operating system, network connectivity, and application-related issues.
System Installation and Configuration: Install, configure, and update Linux workstations and related software packages according to organizational standards.
User Support: Provide support to end-users, assisting with technical issues, software installations, and configurations for optimal workstation performance.
Performance Monitoring and Optimization: Monitor workstation performance and implement optimization techniques to enhance system efficiency and user experience.
Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability.
System Imaging: Create, deploy, and manage system images for quick and efficient deployment of Linux workstations.
Documentation: Maintain accurate records of workstation configurations, system changes, troubleshooting steps, and resolutions in technical documentation.
Network Configuration: Configure network settings and troubleshoot connectivity issues, including DNS, DHCP, and static IP configurations.
Security Compliance: Implement and monitor security configurations, including firewall settings, antivirus software, and user permissions to ensure compliance with company policies.
Hardware Maintenance: Perform routine hardware maintenance, repairs, and replacements as needed for workstation longevity.
Collaborate with IT Teams: Work with other IT team members on cross-functional projects, escalations, and problem-solving for broader system issues.
Asset Management: Track and manage Linux workstation inventory, including hardware components, software licenses, and peripheral devices.
Incident and Ticket Management: Use ticketing systems to manage and document support requests, incidents, and resolutions for tracking and reporting purposes.
Continuous Improvement: Proactively identify areas for process and system improvements, contributing ideas to enhance workstation performance, security, and user experience.
Mentor peers in the management of Linux workstations.
Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Coordinate and implement updates to network hardware, software systems, and applications. Maintain currency and high level of technical skill in the IT support field.
Perform other related work as needed.
Preferred Qualifications Education: Associates degree or greater.
Experience: 4 plus years directly managing Linux workstations.
Licenses and Certifications: CompTIA Linux+.
Linux Professional Institute Certification (LPIC-1).
Red Hat Certified System Administrator (RHCSA).
Preferred Competencies Technical: Linux Operating Systems: Proficiency with various Linux distributions (e.g., Ubuntu, CentOS, Red Hat) and knowledge of the Linux file system, command-line interface, and package management.
Troubleshooting Skills: Strong diagnostic and problem-solving skills to identify and resolve workstation and peripheral hardware and software issues.
Scripting and Automation: Familiarity with shell scripting (e.g., Bash) to automate repetitive tasks and enhance efficiency in workstation setup and management.
Networking Fundamentals: Understanding of basic network configurations, TCP/IP, DNS, DHCP, and network troubleshooting.
Security Best Practices: Knowledge of basic cybersecurity principles and practices, including workstation hardening, permissions management, firewall configurations, and applying patches/updates.
Customer Service and Support: End-User Support: Ability to effectively assist non-technical end-users, provide clear explanations, and manage expectations during troubleshooting or installations.
Communication Skills: Strong verbal and written communication skills for documenting issues, communicating resolutions, and updating team documentation.
Ticketing Systems: Experience with ticketing or service management systems (e.g., ServiceNow, Jira) to log, track, and resolve incidents efficiently.
Organizational Skills: Time Management: Ability to prioritize tasks, handle multiple incidents or requests, and manage time effectively in a fast-paced environment.
Documentation: Skill in maintaining accurate and up-to-date documentation on configurations, troubleshooting steps, and resolved incidents.
Adaptability and Continuous Learning: Flexibility: Willingness to adapt to changing technologies, new Linux distributions, and varied workstation environments.
Proactive Learning: A commitment to ongoing education in Linux technologies, cybersecurity, and relevant industry standards.
Attention to Detail: System Configuration and Monitoring: Precise attention to workstation configurations and monitoring to ensure system performance, reliability, and security compliance.
Asset Management: Accuracy in managing workstation inventory, licenses, and hardware assets to maintain accountability and optimize resources.
Working Conditions Office Environment.
Weekend/Evening Hours: Occasional evening and weekend work may be required to resolve outages or other service disruptions.
Application Documents Resume (required)
Cover Letter (preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice
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System Installation and Configuration: Install, configure, and update Linux workstations and related software packages according to organizational standards.
User Support: Provide support to end-users, assisting with technical issues, software installations, and configurations for optimal workstation performance.
Performance Monitoring and Optimization: Monitor workstation performance and implement optimization techniques to enhance system efficiency and user experience.
Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability.
System Imaging: Create, deploy, and manage system images for quick and efficient deployment of Linux workstations.
Documentation: Maintain accurate records of workstation configurations, system changes, troubleshooting steps, and resolutions in technical documentation.
Network Configuration: Configure network settings and troubleshoot connectivity issues, including DNS, DHCP, and static IP configurations.
Security Compliance: Implement and monitor security configurations, including firewall settings, antivirus software, and user permissions to ensure compliance with company policies.
Hardware Maintenance: Perform routine hardware maintenance, repairs, and replacements as needed for workstation longevity.
Collaborate with IT Teams: Work with other IT team members on cross-functional projects, escalations, and problem-solving for broader system issues.
Asset Management: Track and manage Linux workstation inventory, including hardware components, software licenses, and peripheral devices.
Incident and Ticket Management: Use ticketing systems to manage and document support requests, incidents, and resolutions for tracking and reporting purposes.
Continuous Improvement: Proactively identify areas for process and system improvements, contributing ideas to enhance workstation performance, security, and user experience.
Mentor peers in the management of Linux workstations.
Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Coordinate and implement updates to network hardware, software systems, and applications. Maintain currency and high level of technical skill in the IT support field.
Perform other related work as needed.
Preferred Qualifications Education: Associates degree or greater.
Experience: 4 plus years directly managing Linux workstations.
Licenses and Certifications: CompTIA Linux+.
Linux Professional Institute Certification (LPIC-1).
Red Hat Certified System Administrator (RHCSA).
Preferred Competencies Technical: Linux Operating Systems: Proficiency with various Linux distributions (e.g., Ubuntu, CentOS, Red Hat) and knowledge of the Linux file system, command-line interface, and package management.
Troubleshooting Skills: Strong diagnostic and problem-solving skills to identify and resolve workstation and peripheral hardware and software issues.
Scripting and Automation: Familiarity with shell scripting (e.g., Bash) to automate repetitive tasks and enhance efficiency in workstation setup and management.
Networking Fundamentals: Understanding of basic network configurations, TCP/IP, DNS, DHCP, and network troubleshooting.
Security Best Practices: Knowledge of basic cybersecurity principles and practices, including workstation hardening, permissions management, firewall configurations, and applying patches/updates.
Customer Service and Support: End-User Support: Ability to effectively assist non-technical end-users, provide clear explanations, and manage expectations during troubleshooting or installations.
Communication Skills: Strong verbal and written communication skills for documenting issues, communicating resolutions, and updating team documentation.
Ticketing Systems: Experience with ticketing or service management systems (e.g., ServiceNow, Jira) to log, track, and resolve incidents efficiently.
Organizational Skills: Time Management: Ability to prioritize tasks, handle multiple incidents or requests, and manage time effectively in a fast-paced environment.
Documentation: Skill in maintaining accurate and up-to-date documentation on configurations, troubleshooting steps, and resolved incidents.
Adaptability and Continuous Learning: Flexibility: Willingness to adapt to changing technologies, new Linux distributions, and varied workstation environments.
Proactive Learning: A commitment to ongoing education in Linux technologies, cybersecurity, and relevant industry standards.
Attention to Detail: System Configuration and Monitoring: Precise attention to workstation configurations and monitoring to ensure system performance, reliability, and security compliance.
Asset Management: Accuracy in managing workstation inventory, licenses, and hardware assets to maintain accountability and optimize resources.
Working Conditions Office Environment.
Weekend/Evening Hours: Occasional evening and weekend work may be required to resolve outages or other service disruptions.
Application Documents Resume (required)
Cover Letter (preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice
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