The University Of Chicago
IT User Support Specialist 2
The University Of Chicago, Chicago, Illinois, United States, 60290
IT User Support Specialist 2
Apply remote type Onsite locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR28667
Department
BSD BIS - BSDIS
About the Department
Biological Sciences Division, Information Services (BSDIS) is the information technology group responsible for supporting the technology needs of the BSD.
Job Summary
Under general supervision, this position provides IT support to Linux workstations within BSD, there may be an occasional need to assist with Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware. This position may support one or more departments; interacting with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. This position will work independently while also working collaboratively within a team of other technicians assigned to other areas.
Responsibilities
Troubleshoot and Resolve Issues: Diagnose and resolve hardware and software issues on Linux workstations, including operating system, network connectivity, and application-related issues.
System Installation and Configuration: Install, configure, and update Linux workstations and related software packages according to organizational standards.
User Support: Provide support to end-users, assisting with technical issues, software installations, and configurations for optimal workstation performance.
Performance Monitoring and Optimization: Monitor workstation performance and implement optimization techniques to enhance system efficiency and user experience.
Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability.
System Imaging: Create, deploy, and manage system images for quick and efficient deployment of Linux workstations.
Documentation: Maintain accurate records of workstation configurations, system changes, troubleshooting steps, and resolutions in technical documentation.
Network Configuration: Configure network settings and troubleshoot connectivity issues, including DNS, DHCP, and static IP configurations.
Security Compliance: Implement and monitor security configurations, including firewall settings, antivirus software, and user permissions to ensure compliance with company policies.
Hardware Maintenance: Perform routine hardware maintenance, repairs, and replacements as needed for workstation longevity.
Collaborate with IT Teams: Work with other IT team members on cross-functional projects, escalations, and problem-solving for broader system issues.
Asset Management: Track and manage Linux workstation inventory, including hardware components, software licenses, and peripheral devices.
Incident and Ticket Management: Use ticketing systems to manage and document support requests, incidents, and resolutions for tracking and reporting purposes.
Continuous Improvement: Proactively identify areas for process and system improvements, contributing ideas to enhance workstation performance, security, and user experience.
Mentor peers in the management of Linux workstations.
With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Coordinates and implements updates to network hardware, software systems, and applications.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Preferred Qualifications
Education:
Associates degree or greater.
Experience:
4 plus years directly managing Linux workstations.
Licenses and Certifications:
CompTIA Linux+.
Linux Professional Institute Certification (LPIC-1).
Red Hat Certified System Administrator (RHCSA).
Working Conditions
Office Environment.
Weekend/Evening Hours: Occasional evening and weekend work may be required to resolve outages or other service disruptions.
Application Documents
Resume (required)
Cover Letter (preferred)
When applying, the document(s)
MUST
be uploaded via the
My Experience
page, in the section titled
Application Documents
of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$29.33 - $42.31
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.
#J-18808-Ljbffr
Apply remote type Onsite locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR28667
Department
BSD BIS - BSDIS
About the Department
Biological Sciences Division, Information Services (BSDIS) is the information technology group responsible for supporting the technology needs of the BSD.
Job Summary
Under general supervision, this position provides IT support to Linux workstations within BSD, there may be an occasional need to assist with Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware. This position may support one or more departments; interacting with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. This position will work independently while also working collaboratively within a team of other technicians assigned to other areas.
Responsibilities
Troubleshoot and Resolve Issues: Diagnose and resolve hardware and software issues on Linux workstations, including operating system, network connectivity, and application-related issues.
System Installation and Configuration: Install, configure, and update Linux workstations and related software packages according to organizational standards.
User Support: Provide support to end-users, assisting with technical issues, software installations, and configurations for optimal workstation performance.
Performance Monitoring and Optimization: Monitor workstation performance and implement optimization techniques to enhance system efficiency and user experience.
Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability.
System Imaging: Create, deploy, and manage system images for quick and efficient deployment of Linux workstations.
Documentation: Maintain accurate records of workstation configurations, system changes, troubleshooting steps, and resolutions in technical documentation.
Network Configuration: Configure network settings and troubleshoot connectivity issues, including DNS, DHCP, and static IP configurations.
Security Compliance: Implement and monitor security configurations, including firewall settings, antivirus software, and user permissions to ensure compliance with company policies.
Hardware Maintenance: Perform routine hardware maintenance, repairs, and replacements as needed for workstation longevity.
Collaborate with IT Teams: Work with other IT team members on cross-functional projects, escalations, and problem-solving for broader system issues.
Asset Management: Track and manage Linux workstation inventory, including hardware components, software licenses, and peripheral devices.
Incident and Ticket Management: Use ticketing systems to manage and document support requests, incidents, and resolutions for tracking and reporting purposes.
Continuous Improvement: Proactively identify areas for process and system improvements, contributing ideas to enhance workstation performance, security, and user experience.
Mentor peers in the management of Linux workstations.
With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Coordinates and implements updates to network hardware, software systems, and applications.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Preferred Qualifications
Education:
Associates degree or greater.
Experience:
4 plus years directly managing Linux workstations.
Licenses and Certifications:
CompTIA Linux+.
Linux Professional Institute Certification (LPIC-1).
Red Hat Certified System Administrator (RHCSA).
Working Conditions
Office Environment.
Weekend/Evening Hours: Occasional evening and weekend work may be required to resolve outages or other service disruptions.
Application Documents
Resume (required)
Cover Letter (preferred)
When applying, the document(s)
MUST
be uploaded via the
My Experience
page, in the section titled
Application Documents
of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$29.33 - $42.31
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.
#J-18808-Ljbffr