Cloud Support Associate - Artificial Intelligence and Machine Learning

歡迎社會新鮮人/應届畢業生投遞 This Position is for 2025 Graduates Only. 公司簡介 Amazon Web Services (AWS) 是全球最全面和廣泛採納的雲端平台，透過全球資料中心提供超過 200 項功能完整的服務。數百萬個客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構—都使用 AWS 來降低成本、變得更靈活，且更迅速地創新。我們的目標是成為世界上最以客為尊的公司，獲得全球各行業客戶的認同及信任。 AWS Support Engineering為全球客戶提供專業的技術建議，協助他們於AWS雲端平台達到商業目標。身為AWS Support Engineering的團隊成員，您將接觸到最先端的技術，並與重要的企業客戶及內部工程團隊直接合作。您想加入全球最大的雲端運算公司嗎？您希望成為新世代的雲端專家嗎？您有興趣協助客戶更有效的改善流程嗎？歡迎加入我們！ Key job responsibilities 身為技術專家，您每天皆會迎接新的挑戰，了解雲端服務如何運用在不同產業及規模的客戶端。透過電話、郵件或網站等管道深入客戶的問題，運用專業知識為客戶量身打造解決方案，並執行故障排除。除了接觸到多樣化的使用情境外，您亦需要指導其他新進同仁、分享技術文章、和內部團隊合作解決問題或優化流程，以完成策略性的目標。 Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Associate/Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives. The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Support Areas • Artificial Intelligence • Machine Learning • Big Data • Cloud computing • Networking (DNS, TCP/IP, HTTP, VLAN, etc.) • OS (Linux and/or Windows Servers) • Virtualization (VMware, Xen, Hypervisor) • Security concepts / best practices

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