Amazon
Cloud Support Associate - Databases
Amazon, Seattle, Washington, us, 98127
[Role and Responsibilities]
AWS雲端工程師將與小型新創公司到大型企業用戶等廣泛的客戶族群合作，為他們提供專業技術建議。客戶會透過電話、電子郵件和即時通訊軟體向你諮詢計畫和問題，你需要運用專業知識，深入探討案件及找出根本原因，同時充分了解每位客戶的需求及考量，幫助客戶實現工作目標，成為客戶可靠且不可或缺的夥伴。
在AWS，我們每天迎接新的挑戰並學習新的技術，了解 AWS 的雲端服務如何運用在不同產業及規模的客戶端，接觸多樣化的使用情境。你將與 AWS 內部團隊合作，為客戶的上雲旅程提供最佳體驗，合作對象包含 Technical Account Manager、Solution Architect、 Business Development Managers；你也有機會和世界各地頂尖 Subject Matter Experts (SME) 和 AWS Service Development Team 一起合作專案。
除了處理不同深度、廣度的技術問題外，雲端工程師可以制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席 AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。
我們注重工作生產力與靈活性，致力打造包容、多元、平等的工作環境。雲端工程師團隊遵循 follow-the-sun 模式，沒有 on-call 或駐點客戶的需求，你的上班時間會在週間內安排（週一至週五、週二至週六、週日至週四）。
[Position Requirements]
Database 雲端工程師將負責資料庫技術。您將與使用以下 AWS RDS 服務的客戶合作：PostgreSQL, Oracle, SQLServer, MySQL，Aurora 以及和 MongoDB 相容的 Amazon DocumentDB , 或協助客戶將其資料庫遷移到 AWS 的相關服務。
所有的雲端工程師都需具備基本的網路概念，例如網路層（OSI 模型）、IP 連接、TCP、UDP、DNS、HTTP，以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題，所以你將在訓練時期學到更多。
雲端工程師需具備出色的中文溝通能力和中等英語能力，在台灣絕大多數的客戶使用中文溝通，但我們還是需要並閱讀中文/英文的培訓教材，用英文協助部分客戶。當然，如果你還會第三外語，歡迎讓我們知道！
BASIC QUALIFICATIONS
- Excellent language fluency in Mandarin - Experience in database administration, Structured Query Language (SQL), performing basic optimization and general troubleshooting in any relational database (MySQL, PostgreSQL, Oracle, SQLServer) - Knowledge of HA & DR topologies for databases - Understanding of security best practices - Linux administration and unix shell script expertise PREFERRED QUALIFICATIONS
- Coding/scripting ability in one of: Python, Java, C/C++, C#, Javascript, Go, Ruby, Rust, Perl, PHP - Database migration and ETL experience - Knowledge of OS, file system and networking related issues that affect database operation - Experience with NoSQL technologies like DynamoDB, Redis, MongoDB - Knowledge of AWS and Cloud Computing concepts - Ability to lead technical discussions and engage with customers - Bachelor's degree in a Computer Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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- Excellent language fluency in Mandarin - Experience in database administration, Structured Query Language (SQL), performing basic optimization and general troubleshooting in any relational database (MySQL, PostgreSQL, Oracle, SQLServer) - Knowledge of HA & DR topologies for databases - Understanding of security best practices - Linux administration and unix shell script expertise PREFERRED QUALIFICATIONS
- Coding/scripting ability in one of: Python, Java, C/C++, C#, Javascript, Go, Ruby, Rust, Perl, PHP - Database migration and ETL experience - Knowledge of OS, file system and networking related issues that affect database operation - Experience with NoSQL technologies like DynamoDB, Redis, MongoDB - Knowledge of AWS and Cloud Computing concepts - Ability to lead technical discussions and engage with customers - Bachelor's degree in a Computer Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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