Patient Service Rep - Ops Float Pool (works in various clinics)

Job Description Join Cedars-Sinai! Cedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News & World Report, 2022-2023. Cedars-Sinai was awarded the Advisory Board Company’s Workplace of the Year, recognizing hospitals and health systems nationwide with outstanding levels of employee engagement. We also have a great benefits package and competitive compensation, which explains why U.S. News & World Report has named us one of America’s Best Hospitals! Why work here? Beyond outstanding employee benefits, including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation. A Little More About What You Will be Doing The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars-Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Duties and Responsibilities: Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. Greets patients and assists with resolving patient issues. Checks in and out patients, collects co-payments, gives receipts, and reconciles payments. Verifies that patient demographic and insurance information is accurate in CS-Link. Schedules appointments, completes patient registration, collects patient payments, and delivers a high standard of patient service. Assists with the management of physician schedules and identifies opportunities for improvement. Handles patient/provider correspondence as instructed. Processes and tracks referrals and authorizations for various insurance types. Manages patient care flow and assists with monitoring CS-Link message pools and standard work. Monitors and assesses own workflow to find opportunities for improvement. Explains policies, procedures, or services to patients using administrative knowledge. Participates in daily huddles and staff meetings. Promotes and practices infection prevention standards and all department policies and procedures. Carries out lobby PSR role in all outpatient MDN departments, requiring learning and understanding of various functionalities, knowledge, and skills specific to the covering clinic.

Qualifications

Education: High school diploma/GED preferred. Experience: Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred.

Req ID : 6473 Working Title : Patient Service Rep - Ops Float Pool (works in various clinics) Department : Ops - Float Pool Business Entity : Cedars-Sinai Medical Care Foundation Job Category : Administrative Job Specialty : Admissions/Registration Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hours Base Pay : $21.00 - $30.41 #J-18808-Ljbffr