Loyola University Chicago
Salesforce Administrator
Loyola University Chicago, Chicago, Illinois, United States, 60290
Position Details
Job Title:
Salesforce Administrator Position Number:
8101142 Job Category:
University Staff Job Type:
Full-Time FLSA Status:
Exempt Campus:
Chicago-Water Tower Campus Department Name:
DEVELOPMENT & DONOR SERVICES Location Code:
DEVELOPMENT & DONOR SERVICES (03635A) Is this split and/or fully grant funded?
No Duties and Responsibilities
Summary The Director of the Information Services and Reporting (ISR) Team seeks a Salesforce Administrator to manage our new Salesforce (Kindsight ascend) CRM. The Administrator will collaborate with various members of the larger Advancement Operations & Campaign Planning team, including Business & Systems Analysts, Developers, Project Managers, and Trainers. The Salesforce Administrator supports the management of Kindsight ascend for Loyola University Chicago's Advancement division's 100+ and growing user base. The Administrator is responsible for supporting Kindsight ascend, implementing the portal utilizing Experience Cloud, and assisting with the administration of Marketing Cloud. The Administrator will work with departmental technical colleagues to ensure the secure and efficient management of data within the system, troubleshoot issues, maintain and analyze backups, and support end users while also promoting adoption. The ideal candidate must have extensive experience in Salesforce administration, be self-motivated, and can work in a fast-paced, collaborative environment. This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required. Primary Responsibilities
Conduct basic system administration, analysis, and support for Kindsight ascend, including code migration, change control, application security, performance, and availability. Manage all aspects of user and license management including new user setup, user deactivation, profiles, roles, permissions, groups, sharing rules, field and organization-level security settings. Collaborate with Information Technology Services to ensure system integrations remain up-to-date and running successfully, including Advancement's Data Warehouse. Implement Salesforce configuration changes, including rules, approval processes, object modeling, page layout design, formula fields, record types, dynamic layouts, applications, workflows, custom views, mobile administration, dashboards, reports, data management, data mapping, and data recovery. Utilize Salesforce Lightning Experience and its components, including Lightning App Builder, Lightning Record Pages, and Lightning App Development. Perform unit testing, verification, and validation for internal custom code and vendor software releases, patches, and add-ons. Architect and develop scalable solutions that adhere to Salesforce best practices. Utilize effective communication skills to gather user requirements, document solutions, and support end-users on escalated issues. Manage sandbox environments and development operations release management experience. Ensure all solutions are fully documented upon delivery. Implement and maintain integrated applications and third-party suppliers, including Nintex, Ascendix, Smarty Streets, Stripe, and Validity's DemandTools. Proactively identify opportunities for process improvement and user satisfaction enhancements. Continuously stay updated with the latest Salesforce features, best practices, and industry trends through self-learning and participation in the Kindsight and Salesforce user communities and forums. Other duties as assigned. Minimum Education and/or Work Experience
Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Administrator preferably in a Higher Education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript. Qualifications
Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, workflows, process builder, flow builder, and validation rules. Deep understanding of the Salesforce security model, including profiles, permissions, record-level access, field-level access, roles, and hierarchies. Experience working in Salesforce and Marketing Cloud is required, Kindsight ascend is preferred. Hands-on experience developing applications using Apex, Lightning and VisualForce, and configuration using Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards. Knowledge and exposure to middleware tools such as KingswaySoft or MuleSoft. Proven experience in specification gathering and business analysis with Advancement subject-matter experts. Strong practical deployment knowledge of Salesforce configurations. Certificates/Credentials/Licenses
Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Marketing Cloud Administrator are preferred and demonstrate Salesforce proficiency. Supervisory Responsibilities
Yes Required operation of university owned vehicles
No Does this position require direct animal or patient contact?
No Physical Demands
Repetitive Motions Working Conditions
None Open Date
12/11/2024 Position Maximum Salary or Hourly Rate
$135,000/ann Position Minimum Salary or Hourly Rate
$80,000/ann About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. In addition to offering a world-class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
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Job Title:
Salesforce Administrator Position Number:
8101142 Job Category:
University Staff Job Type:
Full-Time FLSA Status:
Exempt Campus:
Chicago-Water Tower Campus Department Name:
DEVELOPMENT & DONOR SERVICES Location Code:
DEVELOPMENT & DONOR SERVICES (03635A) Is this split and/or fully grant funded?
No Duties and Responsibilities
Summary The Director of the Information Services and Reporting (ISR) Team seeks a Salesforce Administrator to manage our new Salesforce (Kindsight ascend) CRM. The Administrator will collaborate with various members of the larger Advancement Operations & Campaign Planning team, including Business & Systems Analysts, Developers, Project Managers, and Trainers. The Salesforce Administrator supports the management of Kindsight ascend for Loyola University Chicago's Advancement division's 100+ and growing user base. The Administrator is responsible for supporting Kindsight ascend, implementing the portal utilizing Experience Cloud, and assisting with the administration of Marketing Cloud. The Administrator will work with departmental technical colleagues to ensure the secure and efficient management of data within the system, troubleshoot issues, maintain and analyze backups, and support end users while also promoting adoption. The ideal candidate must have extensive experience in Salesforce administration, be self-motivated, and can work in a fast-paced, collaborative environment. This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required. Primary Responsibilities
Conduct basic system administration, analysis, and support for Kindsight ascend, including code migration, change control, application security, performance, and availability. Manage all aspects of user and license management including new user setup, user deactivation, profiles, roles, permissions, groups, sharing rules, field and organization-level security settings. Collaborate with Information Technology Services to ensure system integrations remain up-to-date and running successfully, including Advancement's Data Warehouse. Implement Salesforce configuration changes, including rules, approval processes, object modeling, page layout design, formula fields, record types, dynamic layouts, applications, workflows, custom views, mobile administration, dashboards, reports, data management, data mapping, and data recovery. Utilize Salesforce Lightning Experience and its components, including Lightning App Builder, Lightning Record Pages, and Lightning App Development. Perform unit testing, verification, and validation for internal custom code and vendor software releases, patches, and add-ons. Architect and develop scalable solutions that adhere to Salesforce best practices. Utilize effective communication skills to gather user requirements, document solutions, and support end-users on escalated issues. Manage sandbox environments and development operations release management experience. Ensure all solutions are fully documented upon delivery. Implement and maintain integrated applications and third-party suppliers, including Nintex, Ascendix, Smarty Streets, Stripe, and Validity's DemandTools. Proactively identify opportunities for process improvement and user satisfaction enhancements. Continuously stay updated with the latest Salesforce features, best practices, and industry trends through self-learning and participation in the Kindsight and Salesforce user communities and forums. Other duties as assigned. Minimum Education and/or Work Experience
Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Administrator preferably in a Higher Education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript. Qualifications
Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, workflows, process builder, flow builder, and validation rules. Deep understanding of the Salesforce security model, including profiles, permissions, record-level access, field-level access, roles, and hierarchies. Experience working in Salesforce and Marketing Cloud is required, Kindsight ascend is preferred. Hands-on experience developing applications using Apex, Lightning and VisualForce, and configuration using Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards. Knowledge and exposure to middleware tools such as KingswaySoft or MuleSoft. Proven experience in specification gathering and business analysis with Advancement subject-matter experts. Strong practical deployment knowledge of Salesforce configurations. Certificates/Credentials/Licenses
Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Marketing Cloud Administrator are preferred and demonstrate Salesforce proficiency. Supervisory Responsibilities
Yes Required operation of university owned vehicles
No Does this position require direct animal or patient contact?
No Physical Demands
Repetitive Motions Working Conditions
None Open Date
12/11/2024 Position Maximum Salary or Hourly Rate
$135,000/ann Position Minimum Salary or Hourly Rate
$80,000/ann About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. In addition to offering a world-class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
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