Loyola University Of Chicago
Salesforce Administrator
Loyola University Of Chicago, Chicago, Illinois, United States, 60290
Position Details
Job Title:
Salesforce Administrator Position Number:
8101142 Job Category:
University Staff Job Type:
Full-Time FLSA Status:
Exempt Campus:
Chicago-Water Tower Campus Department Name:
DEVELOPMENT & DONOR SERVICES Location Code:
DEVELOPMENT & DONOR SERVICES (03635A) Is this split and/or fully grant funded?
No Duties and Responsibilities
Summary The Director of the Information Services and Reporting (ISR) Team seeks a Salesforce Administrator to manage our new Salesforce (Kindsight ascend) CRM. The Administrator will collaborate with various members of the larger Advancement Operations & Campaign Planning team, including Business & Systems Analysts, Developers, Project Managers, and Trainers. The Salesforce Administrator supports the management of Kindsight ascend for Loyola University Chicago's Advancement division's 100+ and growing user base. The Administrator is responsible for supporting Kindsight ascend, implementing the portal utilizing Experience Cloud, and assisting with the administration of Marketing Cloud. The Administrator will work with departmental technical colleagues to ensure the secure and efficient management of data within the system, troubleshoot issues, maintain and analyze backups, and support end users while also promoting adoption. The ideal candidate must have extensive experience in Salesforce administration, be self-motivated, and can work in a fast-paced, collaborative environment. This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required. Primary Responsibilities
Conduct basic system administration, analysis, and support for Kindsight ascend. All aspects of user and license management including new user setup, user deactivation, profiles, roles, permissions, groups, sharing rules, field and organization-level security settings. Work with Information Technology Services to ensure system integrations remain up-to-date and running successfully. Knowledge of Salesforce configuration changes, including rules, approval processes, object modeling, page layout design, formula fields, record types, dynamic layouts, applications, workflows, custom views, mobile administration, dashboards, reports, data management, data mapping, and data recovery. Knowledge of Salesforce Lightning Experience and its components. Perform unit testing, verification, and validation for internal custom code and vendor software releases, patches, and add-ons. Architect and develop scalable solutions that adhere to Salesforce best practices. Utilize effective communication skills to gather user requirements, document solutions, and support end-users on escalated issues. Possess a basic understanding of the order of execution performed by Salesforce during record creation/changes. Sandbox environment management. Development Operations release management experience. Ensure all solutions are fully documented upon delivery. Implementation and maintenance of integrated applications and third-party suppliers. Ability to meet deadlines, communicate delays, and clarify ambiguous requirements. Proactively identify opportunities for process improvement and user satisfaction enhancements. Excellent relationship-building skills. Continuously stay updated with the latest Salesforce features, best practices, and industry trends through self-learning and participating in the Kindsight and Salesforce user communities and forums. Ensure the system stays current with the latest Kindsight ascend releases. Other duties as assigned. Minimum Education and/or Work Experience
Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Administrator preferably in a Higher Education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript. Qualifications
Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, workflows, process builder, flow builder, and validation rules. Deep understanding of the Salesforce security model. Experience working in Salesforce and Marketing Cloud is required. Hands-on experience developing applications using Apex, Lightning and VisualForce. Knowledge and exposure to other tools and concepts. Proven experience in specification gathering and business analysis. Strong practical deployment knowledge of Salesforce configurations. Preferred Qualifications
Experience working in a Higher Education or non-profit industry. Experience working for a fundraising organization. Ability to prioritize, problem-solve, and organize tasks to meet deadlines. Strong problem-solving skills and ability to troubleshoot issues. Ability to communicate highly technical concepts. Ability to quickly learn and understand new technical systems. Accuracy and attention to detail in a deadline-driven environment. Advocacy/lobbying for needed access, permissions, and documentation. Engaging in the Advancement Services and fundraising community. Experience participating in a team-driven environment using project management tools. Knowledge of the CASE Global Reporting Standards. Willingness and aptitude to work with ambiguity. Certificates/Credentials/Licenses
Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Marketing Cloud Administrator are preferred. Supervisory Responsibilities
Yes Required operation of university owned vehicles
No Does this position require direct animal or patient contact?
No Physical Demands
Repetitive Motions Working Conditions
None Position Maximum Salary or Hourly Rate
$135,000/ann Position Minimum Salary or Hourly Rate
$80,000/ann About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
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Job Title:
Salesforce Administrator Position Number:
8101142 Job Category:
University Staff Job Type:
Full-Time FLSA Status:
Exempt Campus:
Chicago-Water Tower Campus Department Name:
DEVELOPMENT & DONOR SERVICES Location Code:
DEVELOPMENT & DONOR SERVICES (03635A) Is this split and/or fully grant funded?
No Duties and Responsibilities
Summary The Director of the Information Services and Reporting (ISR) Team seeks a Salesforce Administrator to manage our new Salesforce (Kindsight ascend) CRM. The Administrator will collaborate with various members of the larger Advancement Operations & Campaign Planning team, including Business & Systems Analysts, Developers, Project Managers, and Trainers. The Salesforce Administrator supports the management of Kindsight ascend for Loyola University Chicago's Advancement division's 100+ and growing user base. The Administrator is responsible for supporting Kindsight ascend, implementing the portal utilizing Experience Cloud, and assisting with the administration of Marketing Cloud. The Administrator will work with departmental technical colleagues to ensure the secure and efficient management of data within the system, troubleshoot issues, maintain and analyze backups, and support end users while also promoting adoption. The ideal candidate must have extensive experience in Salesforce administration, be self-motivated, and can work in a fast-paced, collaborative environment. This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required. Primary Responsibilities
Conduct basic system administration, analysis, and support for Kindsight ascend. All aspects of user and license management including new user setup, user deactivation, profiles, roles, permissions, groups, sharing rules, field and organization-level security settings. Work with Information Technology Services to ensure system integrations remain up-to-date and running successfully. Knowledge of Salesforce configuration changes, including rules, approval processes, object modeling, page layout design, formula fields, record types, dynamic layouts, applications, workflows, custom views, mobile administration, dashboards, reports, data management, data mapping, and data recovery. Knowledge of Salesforce Lightning Experience and its components. Perform unit testing, verification, and validation for internal custom code and vendor software releases, patches, and add-ons. Architect and develop scalable solutions that adhere to Salesforce best practices. Utilize effective communication skills to gather user requirements, document solutions, and support end-users on escalated issues. Possess a basic understanding of the order of execution performed by Salesforce during record creation/changes. Sandbox environment management. Development Operations release management experience. Ensure all solutions are fully documented upon delivery. Implementation and maintenance of integrated applications and third-party suppliers. Ability to meet deadlines, communicate delays, and clarify ambiguous requirements. Proactively identify opportunities for process improvement and user satisfaction enhancements. Excellent relationship-building skills. Continuously stay updated with the latest Salesforce features, best practices, and industry trends through self-learning and participating in the Kindsight and Salesforce user communities and forums. Ensure the system stays current with the latest Kindsight ascend releases. Other duties as assigned. Minimum Education and/or Work Experience
Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Administrator preferably in a Higher Education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript. Qualifications
Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, workflows, process builder, flow builder, and validation rules. Deep understanding of the Salesforce security model. Experience working in Salesforce and Marketing Cloud is required. Hands-on experience developing applications using Apex, Lightning and VisualForce. Knowledge and exposure to other tools and concepts. Proven experience in specification gathering and business analysis. Strong practical deployment knowledge of Salesforce configurations. Preferred Qualifications
Experience working in a Higher Education or non-profit industry. Experience working for a fundraising organization. Ability to prioritize, problem-solve, and organize tasks to meet deadlines. Strong problem-solving skills and ability to troubleshoot issues. Ability to communicate highly technical concepts. Ability to quickly learn and understand new technical systems. Accuracy and attention to detail in a deadline-driven environment. Advocacy/lobbying for needed access, permissions, and documentation. Engaging in the Advancement Services and fundraising community. Experience participating in a team-driven environment using project management tools. Knowledge of the CASE Global Reporting Standards. Willingness and aptitude to work with ambiguity. Certificates/Credentials/Licenses
Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Marketing Cloud Administrator are preferred. Supervisory Responsibilities
Yes Required operation of university owned vehicles
No Does this position require direct animal or patient contact?
No Physical Demands
Repetitive Motions Working Conditions
None Position Maximum Salary or Hourly Rate
$135,000/ann Position Minimum Salary or Hourly Rate
$80,000/ann About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
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