ZipRecruiter
ServiceNow Architect
ZipRecruiter, Baltimore, Maryland, United States, 21276
Job Description
Salary: $140,000 to $177,000 annually
At ServBeyond Solutions, we deliver cutting-edge solutions that support the critical missions of our Government customers. We aim to revolutionize user experiences, boost productivity, and adapt to changing business needs using the latest technology platforms across web, mobile, and social media.
Our dedication to innovation, quality, and customer satisfaction has made us a leader in digital services for Government agencies. We seek an experienced
ServiceNow Architect
to lead and support the design, implementation, and optimization of ServiceNow platforms. The ServiceNow Architect will work closely with government stakeholders to ensure that the ServiceNow solutions meet business objectives and drive process improvements. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies. Be part of a dynamic company where technology makes a real impact – join ServBeyond Solutions today! As a
ServiceNow Architect
at ServBeyond Solutions, you will be instrumental in delivering ServiceNow solutions and guiding clients through complex implementations. You will work with project teams, ensuring timely delivery while meeting client expectations. Your responsibilities include: Lead architectural discussions and solution design of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, and others as required ensuring the ServiceNow platform meets scalability, reliability, and performance standards. Collaborate with Stakeholders and Clients to understand their business needs and translate them into technical solutions, ensuring alignment between ServiceNow capabilities and business requirements. Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes. Serve as the primary technical resource responsible for the architecture, design, and integration of the ServiceNow platform. Create and maintain platform roadmaps, technical documentation, and design artifacts. Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance. Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations. Oversee system upgrades, ensuring compatibility with existing customizations and integrations. Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning. Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development. Work closely with stakeholders to capture functional requirements and design technical solutions that align with business objectives. Mentor junior developers and technical staff to develop their expertise in ServiceNow architecture and development. Stay current on ServiceNow releases, features, and industry trends to drive innovation and continuous improvement. Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities. Qualifications: ServiceNow Expertise:
Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules. Proven experience in leading full life cycle ServiceNow implementations. Familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow. Familiarity with ServiceNow’s new release features and platform enhancements.
Certifications (Required):
Required ServiceNow Core Certifications:
System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) with at least 2 of the following:
CIS – Customer Service Management CIS – IT Service Management CIS – Discovery CIS – Service Mapping CIS – Software Asset Management CIS – Hardware Asset Management
Other Certifications:
ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) Three (3) ServiceNow Micro-Certifications
Education and Experience:
Bachelor’s degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments.
Advanced Development Skills:
Expertise in ServiceNow Development APIs for building custom solutions. Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation. Experience with Agile methodologies and project management practices. Expertise across advanced ServiceNow applications such as HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder. ITIL Foundation or equivalent certification. Experience with data integrations using REST, SOAP, and other API methods. Familiarity with database design and optimization within the ServiceNow environment. Strong understanding of the ServiceNow architecture, including system performance, scaling, and security. Expertise in designing custom ServiceNow solutions and managing integrations with external systems. Experience in building and managing ServiceNow workflows, UI pages, and dashboards. Advanced knowledge of ServiceNow platform administration, including user management, security settings, and upgrading processes.
Other Skills:
Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders. Excellent problem-solving and decision-making skills with the ability to design scalable and effective solutions. Strong communication and interpersonal skills, able to collaborate with both technical and non-technical stakeholders. Ability to manage multiple tasks and projects, balancing priorities and deadlines in a fast-paced environment. Strong attention to detail and creative problem-solving skills is essential. Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs. Proven record of successfully managing business relationships.
Salary Information: The salary range for the
ServiceNow Architect
position is competitive and commensurate with experience, between
$140,000 to $177,000 annually . We also offer a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Equal Employment Opportunity: ServBeyond Solutions is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Americans with Disabilities Act (ADA) Requirements: ServBeyond Solutions is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for a position with us, please email
hr@servbeyond.com .
#J-18808-Ljbffr
ServiceNow Architect
to lead and support the design, implementation, and optimization of ServiceNow platforms. The ServiceNow Architect will work closely with government stakeholders to ensure that the ServiceNow solutions meet business objectives and drive process improvements. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies. Be part of a dynamic company where technology makes a real impact – join ServBeyond Solutions today! As a
ServiceNow Architect
at ServBeyond Solutions, you will be instrumental in delivering ServiceNow solutions and guiding clients through complex implementations. You will work with project teams, ensuring timely delivery while meeting client expectations. Your responsibilities include: Lead architectural discussions and solution design of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, and others as required ensuring the ServiceNow platform meets scalability, reliability, and performance standards. Collaborate with Stakeholders and Clients to understand their business needs and translate them into technical solutions, ensuring alignment between ServiceNow capabilities and business requirements. Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes. Serve as the primary technical resource responsible for the architecture, design, and integration of the ServiceNow platform. Create and maintain platform roadmaps, technical documentation, and design artifacts. Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance. Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations. Oversee system upgrades, ensuring compatibility with existing customizations and integrations. Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning. Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development. Work closely with stakeholders to capture functional requirements and design technical solutions that align with business objectives. Mentor junior developers and technical staff to develop their expertise in ServiceNow architecture and development. Stay current on ServiceNow releases, features, and industry trends to drive innovation and continuous improvement. Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities. Qualifications: ServiceNow Expertise:
Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules. Proven experience in leading full life cycle ServiceNow implementations. Familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow. Familiarity with ServiceNow’s new release features and platform enhancements.
Certifications (Required):
Required ServiceNow Core Certifications:
System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) with at least 2 of the following:
CIS – Customer Service Management CIS – IT Service Management CIS – Discovery CIS – Service Mapping CIS – Software Asset Management CIS – Hardware Asset Management
Other Certifications:
ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) Three (3) ServiceNow Micro-Certifications
Education and Experience:
Bachelor’s degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments.
Advanced Development Skills:
Expertise in ServiceNow Development APIs for building custom solutions. Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation. Experience with Agile methodologies and project management practices. Expertise across advanced ServiceNow applications such as HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder. ITIL Foundation or equivalent certification. Experience with data integrations using REST, SOAP, and other API methods. Familiarity with database design and optimization within the ServiceNow environment. Strong understanding of the ServiceNow architecture, including system performance, scaling, and security. Expertise in designing custom ServiceNow solutions and managing integrations with external systems. Experience in building and managing ServiceNow workflows, UI pages, and dashboards. Advanced knowledge of ServiceNow platform administration, including user management, security settings, and upgrading processes.
Other Skills:
Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders. Excellent problem-solving and decision-making skills with the ability to design scalable and effective solutions. Strong communication and interpersonal skills, able to collaborate with both technical and non-technical stakeholders. Ability to manage multiple tasks and projects, balancing priorities and deadlines in a fast-paced environment. Strong attention to detail and creative problem-solving skills is essential. Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs. Proven record of successfully managing business relationships.
Salary Information: The salary range for the
ServiceNow Architect
position is competitive and commensurate with experience, between
$140,000 to $177,000 annually . We also offer a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Equal Employment Opportunity: ServBeyond Solutions is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Americans with Disabilities Act (ADA) Requirements: ServBeyond Solutions is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for a position with us, please email
hr@servbeyond.com .
#J-18808-Ljbffr