Manpower is hiring: Customer Service Representative in Salem

Job Title: Broker Bay Support Representative

Job Description: Join our team as a Broker Bay Live Concierge Support Representative and provide exceptional customer service in a dynamic call center environment. In this role, you will assist customers with scheduling, inquiries, and support using various software tools while maintaining a courteous and professional demeanor.

Key Responsibilities:

• Deliver outstanding customer service via telephone and software platforms.
• Efficiently handle multiple screens and telephone software to assist customers.
• Accurately document calls, organize tasks, and follow through to ensure superior customer experiences.
• Adhere to call-handling procedures and meet call volume and productivity performance metrics.
• Support additional skillsets, projects, and opportunities as required.
• Perform other duties as assigned.

Compensation and Schedule:

• Hourly Pay Rate: $16.00
• Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.
• Work Schedule: 40 hours per week with occasional opportunities for overtime.
• Flexibility required for early mornings, evenings, and weekend shifts.

Job Location: This position is on-site in Salem, OR, in an office call center environment.

Ideal Candidate Profile:

• Strong multi-tasking skills with the ability to manage multiple screens and tools effectively.
• Excellent verbal and written communication skills.
• Reliable, punctual, and committed to excellent attendance.
• Ability to maintain professionalism and composure under pressure.

If you are a dependable team player with a passion for delivering exceptional customer service, apply today to join our supportive and dynamic team!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.