Senior Account Manager

Job Title: Senior Account Manager Landscape Maintenance

Location: Snohomish, WA

Job Overview:

A growing landscape management company seeks an experienced and passionate Senior Account Manager for Landscape Maintenance. The ideal candidate will bring industry expertise, a client-focused approach, and the ability to manage multiple landscape sites. A keen sense of humor and adaptability are a bonus for this role within a relaxed and supportive work environment.

Key Responsibilities:

• Client Relations: Maintain strong communication with clients to ensure their satisfaction and meet their needs.
• Site Oversight: Regularly inspect landscape sites to uphold client standards, address issues, and implement workable solutions.
• Collaboration: Work closely with the Enhancement Manager to address bid requests and collaborate on project needs.
• Crew Management: Oversee daily scheduling, assignments, and performance management of maintenance crews.
• Resource Management: Ensure crews have necessary resources, equipment, and training to complete tasks effectively.
• Asset Management: Monitor and maintain company property, including vehicles, equipment, and work sites.
• Administrative Support: Collaborate with the administrative team to complete required paperwork accurately and on time.
• Budget Oversight: Track costs, stay within budget, and consult the Director of Operations if deviations are necessary.
• Team Leadership: Mentor and coach crews to meet client standards, demonstrating reliability and strong leadership.
• Flexibility: Adapt to changes and remain responsive to dynamic site requirements.

Qualifications:

• Experience: 5+ years in landscaping or a degree/certification in landscape/ornamental horticulture; 3+ years in property management.
• Technical Skills: Proficient in irrigation repairs, installs, and troubleshooting; knowledge of Baseline systems is a plus.
• Plant Expertise: Familiar with PNW plant species, disease/pest identification, pruning techniques, and specimen plantings.
• Crew Leadership: Experienced in managing teams of 3-12 people; able to delegate tasks effectively.
• Safety Knowledge: Strong understanding of safety protocols for outdoor environments.
• Licenses: WA State pesticide license (or ability to obtain within 90 days) and a clean WA drivers license.
• Communication Skills: Excellent verbal and written skills; bilingual in English & Spanish is a plus.
• Tech Skills: Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.