Regional Account Manager

The Regional Account Manager is responsible for creating long-term, trusting relationships with our regional customers. This position will be assigned to specific customers. The main deliverables are to retain existing business, develop new organic growth business, collaborate with our key customers and internal stakeholders to improve service process performance, and maximize company revenue. This role will work together with senior field operations management to ensure optimal services delivery.

RESPONSIBILITIES

Primary owner and facilitator for all ongoing contract renewal matters specific to assigned accounts

Manage account growth by tracking progress toward customer initiatives, while regularly reporting account status

Track contract/sales cycles to ensure compliance with expiration dates

Identify, document, and develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Build and maintain strong, long-lasting customer relationships, evidenced by retention and growth

Collaborate with operations and all departments to identify and grow opportunities within account portfolio

Negotiate contracts and pricing, with support from sales leadership, operations, finance, claims and legal departments and close agreements to maximize profits and ensure contractual compliance

Develop new business with existing clients and/or identify areas of improvement to meet sales and growth quotas

Manage contract renewals (rates and contract terms), upsell, multi-brand cross sell, and target new business opportunities within current regional customers

Oversee new solution roll-out, implementation, and on-going success

Ensure timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, lead customer business review meetings

Forecast and track key metrics, including customer satisfaction; drive fact-based customer satisfaction

Manage revenue quality through pragmatic set-up, accurate invoicing, and timely collections coordinated with stakeholder departments

Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

REQUIREMENTS

Bachelors degree in business administration, Marketing, or related field preferred

5-7 years of experience in sales, account management and/or sales management preferred

Utility and/or construction services sales experience a plus

Detail oriented with a strong understanding of contract terms

Ability to work independently with minimal supervision Strong understanding of customer and market dynamics and requirements

Willingness to travel up to 20% and work in a team of professionals

Proven leadership skills and ability to drive sales results

Very strong organizational and time management skills

High level of verbal and written communications skills and demonstrated ability to interact with clients and co-workers

Working knowledge of MS Office, Salesforce, Qlik and OrgChart Plus