System Administrator

Job Description Summary As part of the Infrastructure Systems Team within the Information Services Division (ISD), maintain Windows/Linux systems reliability, availability, and data integrity and recovery. Ensure high availability resources and solutions maintained to minimize downtime and to facilitate 24/7 and 365 Sheriffs Office operations. Job Description Duties & Responsibilities Note: Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below Administer Active Directory (AD). Administer Identity and Access Management (IAM) solutions. Maintain and support Microsoft 365 (M365). Provide technical and operational support and administration of Microsoft Azure Cloud Services infrastructure and Microsoft Entra ID services. Configure, manage, and support Amazon Web Services (AWS) and other cloud computing environments as decided by the Sheriffs Office. Administer and manage the Security, Information, and Event Management (SIEM) solution. Administer the Mobile Device Management (MDM) solution. Administer the virtual environment. Administer enterprise email and email gateway solutions. Administer anti-virus and anti-malware solutions. Perform system installation, configuration, troubleshooting, performance analysis, tuning, upgrading, patch maintenance, license management, system backup administration, user account/environment administration, implementation and maintenance of system security stances, and hardware/software installation. Produce/maintain accurate and detailed hardware and software inventories of both physical and virtual machines/environments. Install critical patches and updates for systems and related components on a scheduled basis. Proactively monitor systems utilizing an enterprise monitoring solution. Perform routine security auditing and run compliance/vulnerability scans of systems as required. Participate in projects across ISD areas and meet deadlines. Provide the root cause analysis of major incidents/problems. Write custom scripts and create Group Policy Objects (GPOs). Evaluate vendor products and services. Build and deploy software packages utilizing software distribution solution. Learn the key performance aspects of the Systems Administrator: Infrastructure role and support Senior Systems Administrator: Infrastructure. Communicate effectively at all levels of the Sheriffs Office and with external customers and vendors. Develop and document technical processes and procedures as needed. Maintain system configuration documentation and facilitate changes in documentation and system monitoring as devices are added and retired from the environment. Audit and document the relevant systems to ensure adherence to Sheriffs Office/Criminal Justice Information Services (CJIS) standards. Work a ticket queue to ensure reported issues and requests are being resolved in a timely fashion. Participate in a rotating on-call schedule. Perform other related duties as required. Knowledge, Skills & Abilities Working knowledge of virtualization technologies and hypervisors. Working knowledge of enterprise monitoring solution to monitor system uptime and resource utilization. Working knowledge of basic network configuration and troubleshooting. Working knowledge of Linux operating systems, specifically Red Hat, and Windows Server 2019. Knowledge of backup and disaster recovery technologies. Working knowledge of Azure AD/Microsoft Entra ID. Knowledge of virtualization technologies and hypervisors. Knowledge of AD environments including designating organization units (OUs), auditing, backup and recovery, and delegating authority in an AD environment. Knowledge of current storage management technologies like Enterprise Storage Area Networks (SANs), Network File System (NFS), and fibre channel technologies. Systems integration, security compliance, systems maintenance, break/fix, and performance troubleshooting skills. Ability to manage a Macintosh Operating System (Mac OS X) in a Windows environment. Ability to learn and understand new technology quickly and independently. Ability to work independently and under minimal direction. Ability to take ownership of an aspect or task on a project with little to no assistance. Ability to write custom scripts. Ability to work as part of a team. Ability to think creatively and abstractly.