Inside Customer Service Representative

Company Description Grignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value. www.grignard.com Key Responsibilities: Sales Support: Providing shipping rates for customer inquiries and prospects to obtain best value Responsible to adhere to all SOPs for the Sales Support Communicating new orders to appropriate Business Development / Account Management representative in system Communicate related information to Business Development / Account Management from accounting system Manage and maintain customer profile is in CRM and/or Accounting system Maintaining Sample Request Log with tracking numbers and date sent Support all Outside Independent/Company Representatives communicating needs to Sales Manager Office Administration: Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter) Invoice management: scanning to electronic file / shredding Responsible to create SOPs for the Office Administration for repetitive job functions when needed Responsible to adhere to all SOPs for the Office Administration Qualifications: Bachelor’s Degree or 4 years of work experience in customer service. Proficiency in Microsoft Office. Strong communication and interpersonal skills. Proficiency in using CRM software and an accounting software is a plus. Self-motivated, goal-oriented, and able to work independently and as part of a team. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. What We Offer: Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. This is an in-person position. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry