Desktop Support Technician

Location: Richmond, VA – position is onsite Shift: Mon-Fri 8AM-5PM Pay: $20-22/hr - weekly pay on W2 Duration: long-term contract with permanent potential Position Summary: Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided. General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote. A, Dell and Lexmark certifications preferred Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users Communicates highly technical information to both technical and nontechnical personnel May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades May participate in development of information technology and infrastructure projects May involve use of problem management databases and help desk system Qualifications: Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s) Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer Works well under general supervision 3-5 years plus supporting Desktops, Laptops and Printers. 3-5 years plus with customer service experience Personable as they will be interacting with a wide range of users and environments