Fathom Management LLC
ServiceNow Helpdesk Specialist
Fathom Management LLC, Austin, Texas, us, 78716
ServiceNow Helpdesk Specialist
Seeking a ServiceNow Helpdesk Specialist to support our customer in Austin, Tx. This position requires split time onsite and telework. The ServiceNow Specialist will serve as an expert technician on an Information Technology Help Desk. The role requires system administration skills to troubleshoot Tier 1 and 2 calls in the ServiceNow Help Desk. The ServiceNow Specialist must have experience supporting end users to resolve a range of technical issues.
The candidate will operate under the supervision of the Customer Service Manager and be professional with extreme attention to detail and patience. Experience with Microsoft Office Applications, ServiceNow, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues.
The candidate may also be asked to support the mobile device management platform for the customer, deploying configuration pushes to all mobile devices within the environment. The role also requires the ability to support technologies that have been deployed to the organization.
A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.
Veterans are encouraged to apply. Location -
Must reside with the Austin, Texas area.
Relocation assistance will not be provided.
This is a
hybrid position working from home and onsite
at the Dept. of Veterans Affairs in Austin Texas. Responsibilities
Maintain a wide range of hardware and network technology devices
Resolve ServiceNow issues in a high volume, fast paced environment
Contribute to maintaining a 99.999% operational system availability
Available for nights and weekend support during critical periods
Analyze and report on daily server event logs and provide corrective action as required
Troubleshoot basic IT services, desktop systems and peripheral devices as needed
Use of ticketing system to manage workload and end-user assistance via ServiceNow.
Qualifications
BS Degree with 1 years experience, or High school and 8 years' experience
Experience providing ServiceNow IT support to multiple work sites
Fluent understanding of the entire Microsoft Server ecosystem of applications- primarily Microsoft Windows Server technologies (including Hyper-V)
Experience creating and deploying PowerShell scripts and batch scripts to manage/maintain software configuration changes desired
Experience with MDM solutions (i.e. IBM Maas360 or Microsoft InTune) preferred
Experience with MS Office, VPN, MS SharePoint, printers, WiFi
Excellent customer service, communication and organizational skills are required
Demonstrable troubleshooting and problem resolution skills for Desktops and Laptops
Ability to work independently with minimal direction providing technical and non-technical support to multiple users
Ability to work overtime required on occasion
Benefits Overview:
Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.
EEO Policy:
It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
Seeking a ServiceNow Helpdesk Specialist to support our customer in Austin, Tx. This position requires split time onsite and telework. The ServiceNow Specialist will serve as an expert technician on an Information Technology Help Desk. The role requires system administration skills to troubleshoot Tier 1 and 2 calls in the ServiceNow Help Desk. The ServiceNow Specialist must have experience supporting end users to resolve a range of technical issues.
The candidate will operate under the supervision of the Customer Service Manager and be professional with extreme attention to detail and patience. Experience with Microsoft Office Applications, ServiceNow, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues.
The candidate may also be asked to support the mobile device management platform for the customer, deploying configuration pushes to all mobile devices within the environment. The role also requires the ability to support technologies that have been deployed to the organization.
A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.
Veterans are encouraged to apply. Location -
Must reside with the Austin, Texas area.
Relocation assistance will not be provided.
This is a
hybrid position working from home and onsite
at the Dept. of Veterans Affairs in Austin Texas. Responsibilities
Maintain a wide range of hardware and network technology devices
Resolve ServiceNow issues in a high volume, fast paced environment
Contribute to maintaining a 99.999% operational system availability
Available for nights and weekend support during critical periods
Analyze and report on daily server event logs and provide corrective action as required
Troubleshoot basic IT services, desktop systems and peripheral devices as needed
Use of ticketing system to manage workload and end-user assistance via ServiceNow.
Qualifications
BS Degree with 1 years experience, or High school and 8 years' experience
Experience providing ServiceNow IT support to multiple work sites
Fluent understanding of the entire Microsoft Server ecosystem of applications- primarily Microsoft Windows Server technologies (including Hyper-V)
Experience creating and deploying PowerShell scripts and batch scripts to manage/maintain software configuration changes desired
Experience with MDM solutions (i.e. IBM Maas360 or Microsoft InTune) preferred
Experience with MS Office, VPN, MS SharePoint, printers, WiFi
Excellent customer service, communication and organizational skills are required
Demonstrable troubleshooting and problem resolution skills for Desktops and Laptops
Ability to work independently with minimal direction providing technical and non-technical support to multiple users
Ability to work overtime required on occasion
Benefits Overview:
Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.
EEO Policy:
It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.