Cox Communications
Lead Cloud Network Engineer (RapidScale)
Cox Communications, Raleigh, North Carolina, United States, 27601
Company
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Lead Network Engineer
Management Level
Manager - Non People Leader
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
What’s In It For You? Things like a great work-life balance and an inclusive company culture are important. At Cox, we’re ahead of the game; they’ve been important to us for years! Here’s a sneak peek at how you can benefit as a Cox employee:
This isn't “just another customer service job.” At Cox, our company culture honors and respects what you and other client/customer service professionals contribute to our continuing success.
We want our people to succeed, plain and simple. We’re all about professional development, continuing education and helping your career grow.
We prioritize making things easier for customers and colleagues alike.
We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
Multiple healthcare options are available for individuals and families, including plans that could be free if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 8% company match.
Employee discounts on hundreds of items, from cars to computers to continuing education.
Access to inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.
We encourage volunteering in your community and offer paid hours for you to do so.
Primary Responsibilities:
Daily review Email and specifically Networking Email Alerts
Daily review the SolarWinds Network Maps for oddities
Research any Network Email Alerts that might be related to outages by the following priority Dark Fiber / NCS ports
COX Backbone Circuits
COX Peering Circuits
ISP Circuits
Other Questionable Alerts potentially due to maintenance windows or outages
Run Point on Circuit issues or Hardware Tickets
Document carrier Maintenance Alerts on the Architecture Calendar (email)
Maintain Networking Standard Operation Procedures
Maintain Documentation about circuits
Perform Standard Network Maintenances (i.e. routers, switches, firewalls, load-balancers, etc…)
Review and Understand Networking documentation
Understand the RapidScale Network Infrastructure
Able to train other Engineers on Network Ops topics
Lead Priority one calls as needed and provide support on escalated cases when necessary.
Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
Work with other Cloud and Network Architects to provide support, drive initiatives and complete projects in a timely manner.
Change the network configurations as needed for optimal security and or connectivity
Perform network configuration work across multiple data center and multiple customer environments in multi-tenant clouds
Configure monitoring and backups of network devices
Coordinate carrier moves, changes, maintenance, troubleshooting connections.
Execute network-related initiatives to reduce failures, defects, and improve overall performance
Assist internal and external customers with troubleshooting of the RapidScale networks
Minimum Qualifications:
Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
Requires strong knowledge of Network Infrastructure implementation, operation, & upgrades on network devices such as: Firewalls, Switches, Routers, & Load Balancers
A proven level of expertise & competence with network and infrastructure design, implementation & operation
Ability to demonstrate a high level of competency in managing technical projects
Willingness to work on a 24x7 on-call rotation schedule
Excellent communication, presentation, writing, and editorial abilities.
Works well with others and is able to collaborate, delegate and coach other team members
Operates effectively in a fast-paced, positive, high-energy environment with strong deadlines and quick response times.
Knowledge of Network Routing Protocols (OSPF, BGP, HSRP)
Preferred Qualifications:
Spine and Leaf
Arista and Cisco network devices
FortiGate firewalls
Scripting (PowerShell, PowerCLI, Perl, Batch)
VPN configuration Experience
Cisco UCS
VMware Experience (vSphere, NSX, vCD, ESXi)
SNMP
Syslog
Optical Transport Experience
SD-WAN
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Lead Network Engineer
Management Level
Manager - Non People Leader
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
What’s In It For You? Things like a great work-life balance and an inclusive company culture are important. At Cox, we’re ahead of the game; they’ve been important to us for years! Here’s a sneak peek at how you can benefit as a Cox employee:
This isn't “just another customer service job.” At Cox, our company culture honors and respects what you and other client/customer service professionals contribute to our continuing success.
We want our people to succeed, plain and simple. We’re all about professional development, continuing education and helping your career grow.
We prioritize making things easier for customers and colleagues alike.
We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
Multiple healthcare options are available for individuals and families, including plans that could be free if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 8% company match.
Employee discounts on hundreds of items, from cars to computers to continuing education.
Access to inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.
We encourage volunteering in your community and offer paid hours for you to do so.
Primary Responsibilities:
Daily review Email and specifically Networking Email Alerts
Daily review the SolarWinds Network Maps for oddities
Research any Network Email Alerts that might be related to outages by the following priority Dark Fiber / NCS ports
COX Backbone Circuits
COX Peering Circuits
ISP Circuits
Other Questionable Alerts potentially due to maintenance windows or outages
Run Point on Circuit issues or Hardware Tickets
Document carrier Maintenance Alerts on the Architecture Calendar (email)
Maintain Networking Standard Operation Procedures
Maintain Documentation about circuits
Perform Standard Network Maintenances (i.e. routers, switches, firewalls, load-balancers, etc…)
Review and Understand Networking documentation
Understand the RapidScale Network Infrastructure
Able to train other Engineers on Network Ops topics
Lead Priority one calls as needed and provide support on escalated cases when necessary.
Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
Work with other Cloud and Network Architects to provide support, drive initiatives and complete projects in a timely manner.
Change the network configurations as needed for optimal security and or connectivity
Perform network configuration work across multiple data center and multiple customer environments in multi-tenant clouds
Configure monitoring and backups of network devices
Coordinate carrier moves, changes, maintenance, troubleshooting connections.
Execute network-related initiatives to reduce failures, defects, and improve overall performance
Assist internal and external customers with troubleshooting of the RapidScale networks
Minimum Qualifications:
Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
Requires strong knowledge of Network Infrastructure implementation, operation, & upgrades on network devices such as: Firewalls, Switches, Routers, & Load Balancers
A proven level of expertise & competence with network and infrastructure design, implementation & operation
Ability to demonstrate a high level of competency in managing technical projects
Willingness to work on a 24x7 on-call rotation schedule
Excellent communication, presentation, writing, and editorial abilities.
Works well with others and is able to collaborate, delegate and coach other team members
Operates effectively in a fast-paced, positive, high-energy environment with strong deadlines and quick response times.
Knowledge of Network Routing Protocols (OSPF, BGP, HSRP)
Preferred Qualifications:
Spine and Leaf
Arista and Cisco network devices
FortiGate firewalls
Scripting (PowerShell, PowerCLI, Perl, Batch)
VPN configuration Experience
Cisco UCS
VMware Experience (vSphere, NSX, vCD, ESXi)
SNMP
Syslog
Optical Transport Experience
SD-WAN
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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