IT Manager

IT Manager

Minneapolis, MN (onsite/hybrid)

Full-time/Direct-hire + Benefits

Must be a US Citizen

Position Overview

The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.

Key Responsibilities:

Operational Management

• Manage daily IT operations, including help desk, infrastructure, and applications

• Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity)

• Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks

• Coordinate IT support across multiple technology stacks

• Manage system access following Zero Trust security principles

• Ensure compliance with SOC 2, GDPR, and other relevant standards

Technical Implementation

• Manage hybrid infrastructure including on-premises and cloud environments

• Oversee network infrastructure (LAN/WAN, VPN, SD-WAN)

• Maintain virtualization platforms (VMware, Hyper-V)

• Manage cloud services in AWS, Azure, or GCP environments

• Implement container orchestration using Kubernetes/Docker

• Ensure proper backup solutions (Veeam, Commvault, cloud-native tools)

• Oversee identity management systems (Active Directory, Azure AD, Okta Radius)

• Maintain email and collaboration platforms (Microsoft 365, Google Workspace)

• Configure and maintain firewalls (Palo Alto, Fortinet, Cisco)

• Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR)

Infrastructure Standards

• Implement infrastructure as code using tools like Terraform or Ansible

• Maintain CI/CD pipelines for infrastructure deployment

• Ensure 99.9% uptime for critical systems

• Implement N+1 redundancy for critical infrastructure

• Maintain RPO of 4 hours and RTO of 2 hours for critical systems

• Follow NIST frameworks for security implementation

• Ensure PCI DSS compliance for payment systems

• Maintain SOC 2 Type II controls

Service Management

• Implement ITIL v4 practices across IT operations

• Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets)

• Ensure incident response times meet SLAs

• Manage change control processes following ITIL standards

• Oversee problem management and root cause analysis

Team Leadership

• Supervise and mentor IT support staff and system administrators

• Manage work assignments through ServiceNow or Jira

• Provide technical training on new technologies and systems

• Conduct performance reviews and guide professional development

• Foster a customer-service oriented team culture

• Implement KPIs for team performance measurement

Qualifications:

Required Technical Skills

• Expert knowledge of Windows Server 2016-2022 administration

• Linux system administration (RHEL, Ubuntu)

• Network protocols and services (TCP/IP, DNS, DHCP, SMTP)

• Virtualization technologies (VMware vSphere, Hyper-V)

• Cloud platforms (AWS, Azure, or GCP)

• Network security and firewall management

• Infrastructure monitoring and alerting systems

• PowerShell and bash scripting

• SQL database administration

• VoIP and unified communications systems

Required Certifications (at least two of):

• ITIL v4 Foundation

• Microsoft Certified: Azure Administrator Associate

• AWS Certified Solutions Architect

• Cisco CCNA/CCNP

• CompTIA Security+ (A+ is good in combination)

• VMware VCP-DCV

• Project Management Professional (PMP)

• Redhat Certified Admin/Engineer (RHCA/RHCE)

• Microsoft Certified System Admin/Engineer (MCSA/MCSE)

Preferred Skills:

• Experience with containerization (Docker, Kubernetes)

• Infrastructure as Code (Terraform, CloudFormation)

• Configuration management (Ansible, Chef, Puppet)

• Public key infrastructure (PKI) management

• SD-WAN implementation and management

• Network automation

• Python or other programming languages

• ServiceNow administration

• Business continuity planning

• SIEM platforms (Splunk, ELK Stack)

Technical Environment Oversight

• Network Infrastructure:

- Cisco/Meraki Fortinet networking equipment

- Palo Alto/Fortinet firewalls

- Load balancers (F5, Citrix) (Nothing currently implemented)

- SD-WAN solutions

• Server Infrastructure:

- Windows Server environments

- Linux servers (RHEL, Ubuntu)

- VMware vSphere clusters

- Storage systems (SAN/NAS)

• Cloud Services:

- IaaS platforms (AWS, Azure, GCP)

- SaaS applications

- Hybrid cloud connectivity

• Security Systems:

- EDR/XDR solutions

- SIEM platforms

- IAM systems

- SSL/TLS certificate management

Success Metrics:

• System availability (99.9% uptime)

• Mean Time to Resolution (MTTR) targets:

- Critical incidents:

70%)

• Customer satisfaction (CSAT >4.5/5)

• Project delivery (90% on-time)

• Budget variance ( Working Conditions:

• On-call rotation for after-hours support

• Hybrid work environment

• Some evening/weekend work required for maintenance windows