Chelsea Search Group, Inc.
IT Manager
Chelsea Search Group, Inc., Minneapolis, Minnesota, United States, 55400
IT Manager
Minneapolis, MN (onsite/hybrid)
Full-time/Direct-hire + Benefits
Must be a US Citizen
Position Overview The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.
Key Responsibilities: Operational Management • Manage daily IT operations, including help desk, infrastructure, and applications • Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity) • Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks • Coordinate IT support across multiple technology stacks • Manage system access following Zero Trust security principles • Ensure compliance with SOC 2, GDPR, and other relevant standards Technical Implementation • Manage hybrid infrastructure including on-premises and cloud environments • Oversee network infrastructure (LAN/WAN, VPN, SD-WAN) • Maintain virtualization platforms (VMware, Hyper-V) • Manage cloud services in AWS, Azure, or GCP environments • Implement container orchestration using Kubernetes/Docker • Ensure proper backup solutions (Veeam, Commvault, cloud-native tools) • Oversee identity management systems (Active Directory, Azure AD, Okta Radius) • Maintain email and collaboration platforms (Microsoft 365, Google Workspace) • Configure and maintain firewalls (Palo Alto, Fortinet, Cisco) • Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR) Infrastructure Standards • Implement infrastructure as code using tools like Terraform or Ansible • Maintain CI/CD pipelines for infrastructure deployment • Ensure 99.9% uptime for critical systems • Implement N+1 redundancy for critical infrastructure • Maintain RPO of 4 hours and RTO of 2 hours for critical systems • Follow NIST frameworks for security implementation • Ensure PCI DSS compliance for payment systems • Maintain SOC 2 Type II controls Service Management • Implement ITIL v4 practices across IT operations • Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets) • Ensure incident response times meet SLAs • Manage change control processes following ITIL standards • Oversee problem management and root cause analysis Team Leadership • Supervise and mentor IT support staff and system administrators • Manage work assignments through ServiceNow or Jira • Provide technical training on new technologies and systems • Conduct performance reviews and guide professional development • Foster a customer-service oriented team culture • Implement KPIs for team performance measurement
Qualifications: Required Technical Skills • Expert knowledge of Windows Server 2016-2022 administration • Linux system administration (RHEL, Ubuntu) • Network protocols and services (TCP/IP, DNS, DHCP, SMTP) • Virtualization technologies (VMware vSphere, Hyper-V) • Cloud platforms (AWS, Azure, or GCP) • Network security and firewall management • Infrastructure monitoring and alerting systems • PowerShell and bash scripting • SQL database administration • VoIP and unified communications systems Required Certifications (at least two of): • ITIL v4 Foundation • Microsoft Certified: Azure Administrator Associate • AWS Certified Solutions Architect • Cisco CCNA/CCNP • CompTIA Security+ (A+ is good in combination) • VMware VCP-DCV • Project Management Professional (PMP) • Redhat Certified Admin/Engineer (RHCA/RHCE) • Microsoft Certified System Admin/Engineer (MCSA/MCSE) Preferred Skills: • Experience with containerization (Docker, Kubernetes) • Infrastructure as Code (Terraform, CloudFormation) • Configuration management (Ansible, Chef, Puppet) • Public key infrastructure (PKI) management • SD-WAN implementation and management • Network automation • Python or other programming languages • ServiceNow administration • Business continuity planning • SIEM platforms (Splunk, ELK Stack)
Technical Environment Oversight • Network Infrastructure: - Cisco/Meraki Fortinet networking equipment - Palo Alto/Fortinet firewalls - Load balancers (F5, Citrix) (Nothing currently implemented) - SD-WAN solutions • Server Infrastructure: - Windows Server environments - Linux servers (RHEL, Ubuntu) - VMware vSphere clusters - Storage systems (SAN/NAS) • Cloud Services: - IaaS platforms (AWS, Azure, GCP) - SaaS applications - Hybrid cloud connectivity • Security Systems: - EDR/XDR solutions - SIEM platforms - IAM systems - SSL/TLS certificate management
Success Metrics: • System availability (99.9% uptime) • Mean Time to Resolution (MTTR) targets: - Critical incidents:
70%) • Customer satisfaction (CSAT >4.5/5) • Project delivery (90% on-time) • Budget variance ( Working Conditions: • On-call rotation for after-hours support • Hybrid work environment • Some evening/weekend work required for maintenance windows
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Position Overview The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.
Key Responsibilities: Operational Management • Manage daily IT operations, including help desk, infrastructure, and applications • Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity) • Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks • Coordinate IT support across multiple technology stacks • Manage system access following Zero Trust security principles • Ensure compliance with SOC 2, GDPR, and other relevant standards Technical Implementation • Manage hybrid infrastructure including on-premises and cloud environments • Oversee network infrastructure (LAN/WAN, VPN, SD-WAN) • Maintain virtualization platforms (VMware, Hyper-V) • Manage cloud services in AWS, Azure, or GCP environments • Implement container orchestration using Kubernetes/Docker • Ensure proper backup solutions (Veeam, Commvault, cloud-native tools) • Oversee identity management systems (Active Directory, Azure AD, Okta Radius) • Maintain email and collaboration platforms (Microsoft 365, Google Workspace) • Configure and maintain firewalls (Palo Alto, Fortinet, Cisco) • Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR) Infrastructure Standards • Implement infrastructure as code using tools like Terraform or Ansible • Maintain CI/CD pipelines for infrastructure deployment • Ensure 99.9% uptime for critical systems • Implement N+1 redundancy for critical infrastructure • Maintain RPO of 4 hours and RTO of 2 hours for critical systems • Follow NIST frameworks for security implementation • Ensure PCI DSS compliance for payment systems • Maintain SOC 2 Type II controls Service Management • Implement ITIL v4 practices across IT operations • Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets) • Ensure incident response times meet SLAs • Manage change control processes following ITIL standards • Oversee problem management and root cause analysis Team Leadership • Supervise and mentor IT support staff and system administrators • Manage work assignments through ServiceNow or Jira • Provide technical training on new technologies and systems • Conduct performance reviews and guide professional development • Foster a customer-service oriented team culture • Implement KPIs for team performance measurement
Qualifications: Required Technical Skills • Expert knowledge of Windows Server 2016-2022 administration • Linux system administration (RHEL, Ubuntu) • Network protocols and services (TCP/IP, DNS, DHCP, SMTP) • Virtualization technologies (VMware vSphere, Hyper-V) • Cloud platforms (AWS, Azure, or GCP) • Network security and firewall management • Infrastructure monitoring and alerting systems • PowerShell and bash scripting • SQL database administration • VoIP and unified communications systems Required Certifications (at least two of): • ITIL v4 Foundation • Microsoft Certified: Azure Administrator Associate • AWS Certified Solutions Architect • Cisco CCNA/CCNP • CompTIA Security+ (A+ is good in combination) • VMware VCP-DCV • Project Management Professional (PMP) • Redhat Certified Admin/Engineer (RHCA/RHCE) • Microsoft Certified System Admin/Engineer (MCSA/MCSE) Preferred Skills: • Experience with containerization (Docker, Kubernetes) • Infrastructure as Code (Terraform, CloudFormation) • Configuration management (Ansible, Chef, Puppet) • Public key infrastructure (PKI) management • SD-WAN implementation and management • Network automation • Python or other programming languages • ServiceNow administration • Business continuity planning • SIEM platforms (Splunk, ELK Stack)
Technical Environment Oversight • Network Infrastructure: - Cisco/Meraki Fortinet networking equipment - Palo Alto/Fortinet firewalls - Load balancers (F5, Citrix) (Nothing currently implemented) - SD-WAN solutions • Server Infrastructure: - Windows Server environments - Linux servers (RHEL, Ubuntu) - VMware vSphere clusters - Storage systems (SAN/NAS) • Cloud Services: - IaaS platforms (AWS, Azure, GCP) - SaaS applications - Hybrid cloud connectivity • Security Systems: - EDR/XDR solutions - SIEM platforms - IAM systems - SSL/TLS certificate management
Success Metrics: • System availability (99.9% uptime) • Mean Time to Resolution (MTTR) targets: - Critical incidents:
70%) • Customer satisfaction (CSAT >4.5/5) • Project delivery (90% on-time) • Budget variance ( Working Conditions: • On-call rotation for after-hours support • Hybrid work environment • Some evening/weekend work required for maintenance windows
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