Del-Air Heating Air Conditioning Plumbing and Electrical
IT Manager
Del-Air Heating Air Conditioning Plumbing and Electrical, Sanford, Florida, United States, 32771
Primary Responsibilities:
• Oversee the day-to-day operations of the IT Operations department and ensure that all systems and networks operate smoothly and securely.
• Manage IT Operations staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Maintain a high level of system availability and customer service
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Ensure security of data, network access, and backup systems.
• Hands-on support for LAN, WAN, Microsoft 365, Windows servers, PCs, phones.
• Preserve assets, information security, and control structures.
• Maintain an understanding of business strategies and technology support requirements.
• Ensure the organization's IT policies and procedures are up to date and compliant with industry standards and regulations.
• Manage IT procurement processes and coordinate material and resources allocation.
Specific Duties & Tasks: • Maintain, monitor and troubleshoot network-based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS, and Group Policy • Work with vendors in the process of troubleshooting escalated incidents • Level 3 support for all end-user applications. • Administering software/hardware updates and upgrades. • Provide Server, PC, mobile device hardware and software support. • Maintenance of the business software applications • Support for all end-user applications. • Support mobile workforce devices including Android tablets, Windows tablets, and iPads • Onsite and remote technical support in Windows Environment • Responsible for protecting the Company's data and IT infrastructure against cyber threats. • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace. • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization. • Ensure compliance with all Del-Air policies and procedures.
Supervisory Responsibilities: • Identify, engage, and manage outside partners/vendors to provide services in support of operations of systems and technology services, and for projects for technology initiatives and in support of business processes. • Supervise a team of support personnel that support end users and maintain IT Operations.
Qualifications: • BS or BA degree in Information Technology, Engineering, Computer Science, Business Administration, Management or related field. • Minimum of 7 years of experience in a Microsoft heavy technology environment. • Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. • Experience with managed IT Services • Advanced skills in troubleshooting, configuring, and maintaining devices in a Windows networked environment, TCP/IP, DHCP, DNS. • Ability to setup and troubleshoot wireless networks. • Knowledge of Microsoft 365, SharePoint, Active Directory, Entra ID, Exchange Admin, Intune, Windows Server, Meraki, Veeam, Five9. • Ability to occasionally work non-standard hours • Eligible to legally work in the United States.
Specific Duties & Tasks: • Maintain, monitor and troubleshoot network-based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS, and Group Policy • Work with vendors in the process of troubleshooting escalated incidents • Level 3 support for all end-user applications. • Administering software/hardware updates and upgrades. • Provide Server, PC, mobile device hardware and software support. • Maintenance of the business software applications • Support for all end-user applications. • Support mobile workforce devices including Android tablets, Windows tablets, and iPads • Onsite and remote technical support in Windows Environment • Responsible for protecting the Company's data and IT infrastructure against cyber threats. • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace. • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization. • Ensure compliance with all Del-Air policies and procedures.
Supervisory Responsibilities: • Identify, engage, and manage outside partners/vendors to provide services in support of operations of systems and technology services, and for projects for technology initiatives and in support of business processes. • Supervise a team of support personnel that support end users and maintain IT Operations.
Qualifications: • BS or BA degree in Information Technology, Engineering, Computer Science, Business Administration, Management or related field. • Minimum of 7 years of experience in a Microsoft heavy technology environment. • Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. • Experience with managed IT Services • Advanced skills in troubleshooting, configuring, and maintaining devices in a Windows networked environment, TCP/IP, DHCP, DNS. • Ability to setup and troubleshoot wireless networks. • Knowledge of Microsoft 365, SharePoint, Active Directory, Entra ID, Exchange Admin, Intune, Windows Server, Meraki, Veeam, Five9. • Ability to occasionally work non-standard hours • Eligible to legally work in the United States.