Kennesaw State University
Director, Academic Advising, Bagwell College of Education
Kennesaw State University, Kennesaw, Georgia, us, 30156
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Directs the strategic planning and daily operations of the assigned academic advising services that align the advising initiatives for KSU's undergraduate population. Supports KSU's mission and values and consults with the department leadership team to address overall quality of advising services and deliverables and ensures milestones are met. Plans, develops, and manages established advising policies and integrates transactional and transformational advising methods into consistent workplace practices. Responsible for management of assigned staff, department budget, allocation of resources and resolves problems within advising services. Ensures academic advising unit supports the success of students in meeting academic and graduation goals. Assists in the resolution of students' academic issues and serves as a resource to students, faculty and staff seeking assistance. Provides direct supervision to the assigned departmental advising team and includes hiring, training and performance management.
Responsibilities
KEY RESPONSIBILITIES: 1. Provides vision and strategic direction in planning, managing and participating in academic advising and student engagement initiatives 2. Directs the daily operations of the assigned academic advising services that align the advising initiatives for KSUs undergraduate population in the college 3. Consults with the leadership team to address overall quality of advising services and deliverables and ensure milestones are met 4. Plans, develops, and manages college-wide advising policies and integrates transactional and transformational advising methods into consistent workplace practices 5. Ensures academic advising unit supports the success of students in meeting academic and graduation goals 6. Plans, develops, and manages a budget to determine fiscal priorities and allocates funds, accordingly, approves or denies expenditures 7. Monitors budget performance and corrects variances as needed 8. Provides financial analyses, projections, and reports to support budget development and management 9. Acts as a key resource for faculty and administrators and interprets policies related to academic advising 10. Oversees all transactional advising (i.e., tracking statistics, file documentation, academic planning, and program assessment.) and identifies any technical problems and implements appropriate solutions 11. Directs and manages the assigned academic advising unit; recruits, screens, hires, trains, counsels and/or disciplines advising staff 12. Assesses workflow priorities and delegates work assignments accordingly, reviews work of staff to ensure quality and accuracy 13. Meets with student groups on an ongoing basis to build rapport and assists students in understanding policies, rules governing exceptions, and required academic documentation 14. Provides proactive and timely outreach, referrals, and interventions within the student population through a variety of communication methods 15. Provides guidance to academic advisors, faculty, and departmental staff, as appropriate,) in partnership with Academic Advising Services and other campus resources 16. Monitors changes in the educational system and recommends related policy and/or procedural changes to the leadership of Academic Advising Services 17. Ensures the high-quality performance, professionalism and customer-service standards are consistently maintained
Required Qualifications
Educational Requirements Master's from an accredited institution of higher education in a related field
Required Experience Minimum four (4) years of experience as an academic advisor (or closely related profession) and two (2) years of supervisory experience in a closely related profession
Preferred Qualifications
Additional Preferred Qualifications Demonstrated proficiency in academic advising as evidenced by the peer, supervisor, and student evaluations, as well as Banner, Nolij, EAB SSC and comparable tools Demonstrated success in working with students in a service-oriented environment Interpersonal skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff, and demonstrated sensitivity to cultural diversity Analytical, organizational, and computer skills (MS Office Suite) required Strong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially important
Knowledge, Skills, & Abilities
ABILITIES Able to plan regular training and professional development opportunities for advising staff Able to ensure and apply compliance with legal, financial, and university policies and external regulations Able to assist in all other college-level and/or departmental initiatives and campus-wide committees and events such as New Student Orientation, Preview Day, Open House, and Commencement Able to serve on committees, task forces, and various departmental meetings pertaining to academic advising Able to handle multiple tasks or projects at one-time meeting assigned deadlines
KNOWLEDGE Maintains knowledge of policies and accreditation requirements on aspects related to curricula, sequencing, academic statuses, academic eligibility, and exceptions to registration regulations Understands and monitors college benchmarks and supports student persistence initiatives and efforts Strong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially important Knowledge of PeopleSoft and customer relationship management systems
SKILLS Proficient with Advising software and act as a resource to campus partners Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management Advanced analysis and problem-solving skills Excellent interpersonal, initiative, teamwork, problem-solving, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1%-24%
Background Check
Standard Enhanced Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Directs the strategic planning and daily operations of the assigned academic advising services that align the advising initiatives for KSU's undergraduate population. Supports KSU's mission and values and consults with the department leadership team to address overall quality of advising services and deliverables and ensures milestones are met. Plans, develops, and manages established advising policies and integrates transactional and transformational advising methods into consistent workplace practices. Responsible for management of assigned staff, department budget, allocation of resources and resolves problems within advising services. Ensures academic advising unit supports the success of students in meeting academic and graduation goals. Assists in the resolution of students' academic issues and serves as a resource to students, faculty and staff seeking assistance. Provides direct supervision to the assigned departmental advising team and includes hiring, training and performance management.
Responsibilities
KEY RESPONSIBILITIES: 1. Provides vision and strategic direction in planning, managing and participating in academic advising and student engagement initiatives 2. Directs the daily operations of the assigned academic advising services that align the advising initiatives for KSUs undergraduate population in the college 3. Consults with the leadership team to address overall quality of advising services and deliverables and ensure milestones are met 4. Plans, develops, and manages college-wide advising policies and integrates transactional and transformational advising methods into consistent workplace practices 5. Ensures academic advising unit supports the success of students in meeting academic and graduation goals 6. Plans, develops, and manages a budget to determine fiscal priorities and allocates funds, accordingly, approves or denies expenditures 7. Monitors budget performance and corrects variances as needed 8. Provides financial analyses, projections, and reports to support budget development and management 9. Acts as a key resource for faculty and administrators and interprets policies related to academic advising 10. Oversees all transactional advising (i.e., tracking statistics, file documentation, academic planning, and program assessment.) and identifies any technical problems and implements appropriate solutions 11. Directs and manages the assigned academic advising unit; recruits, screens, hires, trains, counsels and/or disciplines advising staff 12. Assesses workflow priorities and delegates work assignments accordingly, reviews work of staff to ensure quality and accuracy 13. Meets with student groups on an ongoing basis to build rapport and assists students in understanding policies, rules governing exceptions, and required academic documentation 14. Provides proactive and timely outreach, referrals, and interventions within the student population through a variety of communication methods 15. Provides guidance to academic advisors, faculty, and departmental staff, as appropriate,) in partnership with Academic Advising Services and other campus resources 16. Monitors changes in the educational system and recommends related policy and/or procedural changes to the leadership of Academic Advising Services 17. Ensures the high-quality performance, professionalism and customer-service standards are consistently maintained
Required Qualifications
Educational Requirements Master's from an accredited institution of higher education in a related field
Required Experience Minimum four (4) years of experience as an academic advisor (or closely related profession) and two (2) years of supervisory experience in a closely related profession
Preferred Qualifications
Additional Preferred Qualifications Demonstrated proficiency in academic advising as evidenced by the peer, supervisor, and student evaluations, as well as Banner, Nolij, EAB SSC and comparable tools Demonstrated success in working with students in a service-oriented environment Interpersonal skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff, and demonstrated sensitivity to cultural diversity Analytical, organizational, and computer skills (MS Office Suite) required Strong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially important
Knowledge, Skills, & Abilities
ABILITIES Able to plan regular training and professional development opportunities for advising staff Able to ensure and apply compliance with legal, financial, and university policies and external regulations Able to assist in all other college-level and/or departmental initiatives and campus-wide committees and events such as New Student Orientation, Preview Day, Open House, and Commencement Able to serve on committees, task forces, and various departmental meetings pertaining to academic advising Able to handle multiple tasks or projects at one-time meeting assigned deadlines
KNOWLEDGE Maintains knowledge of policies and accreditation requirements on aspects related to curricula, sequencing, academic statuses, academic eligibility, and exceptions to registration regulations Understands and monitors college benchmarks and supports student persistence initiatives and efforts Strong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially important Knowledge of PeopleSoft and customer relationship management systems
SKILLS Proficient with Advising software and act as a resource to campus partners Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management Advanced analysis and problem-solving skills Excellent interpersonal, initiative, teamwork, problem-solving, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1%-24%
Background Check
Standard Enhanced Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf