OPSPro, LLC
Sr IT Lead
OPSPro, LLC, Springboro, Ohio, United States, 45066
Job Summary
OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT.
Candidate will provide end-user support for local and remote users, install, support, and maintain networks and computers, and deploy new infrastructure equipment including local area networks, wireless networks, servers, and related office infrastructure. Ability to work both independently and as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities while contributing to a positive team/work environment.
Essential Duties and Responsibilities
: Primarily provide Service Desk operations, system security, documentation, and general IT systems administration. Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, and Microsoft 365 Groups. Support all aspects of IT systems management including planning, design, acquisition, installation, setup, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software. Monitoring and investigation support for potential cybersecurity incidents. Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks. Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel. Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware, and analyze and test new hardware/software configurations. Prepare technical documentation including standard procedures, reports, research, and cost analysis. Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support. Assist with management of physical and virtual infrastructure support to include servers, networks, and applications. Assist the technical lead with projects from implementation through testing and production. Applying security or feature patches and major software upgrades. Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents. Update applications, websites, and content management systems. Update and maintain electronic records with accurate data. On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required. Qualifications: Previous experience in local and remote helpdesk support. Experience with active management or leadership of IT systems and staff. Strong problem-solving and critical thinking skills. Strong attention to detail. Ability to prioritize and multitask. Required Skills: 3-5 years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration. Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems. Experience with Macintosh operating systems. Experience with Office365 setup or migrations. Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms. Experience installing software, patches, and updates on desktops, laptops, and servers. Hands-on experience with imaging and deployment and/or support of client systems. Phone and people skills which promote end-user satisfaction. Experience with Active Directory and Windows Servers. Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication
- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
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: Primarily provide Service Desk operations, system security, documentation, and general IT systems administration. Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, and Microsoft 365 Groups. Support all aspects of IT systems management including planning, design, acquisition, installation, setup, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software. Monitoring and investigation support for potential cybersecurity incidents. Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks. Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel. Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware, and analyze and test new hardware/software configurations. Prepare technical documentation including standard procedures, reports, research, and cost analysis. Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support. Assist with management of physical and virtual infrastructure support to include servers, networks, and applications. Assist the technical lead with projects from implementation through testing and production. Applying security or feature patches and major software upgrades. Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents. Update applications, websites, and content management systems. Update and maintain electronic records with accurate data. On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required. Qualifications: Previous experience in local and remote helpdesk support. Experience with active management or leadership of IT systems and staff. Strong problem-solving and critical thinking skills. Strong attention to detail. Ability to prioritize and multitask. Required Skills: 3-5 years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration. Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems. Experience with Macintosh operating systems. Experience with Office365 setup or migrations. Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms. Experience installing software, patches, and updates on desktops, laptops, and servers. Hands-on experience with imaging and deployment and/or support of client systems. Phone and people skills which promote end-user satisfaction. Experience with Active Directory and Windows Servers. Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication
- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
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