Youth & Sports Director

Description

The Jeff Rouse Swim and Sport Center is currently looking for a Youth & Sports Director. The Youth & Sports Director organizes and supervises all youth programs, sports programs, clinics and camps, leagues, and parties in the facility and manages the Youth Services staff, Sports staff, and League staff. This includes the creation of schedules, team information, lesson plans, marketing, and promotion of leagues, sports programs, and youth programs, as well as assisting in sponsored events. The Youth & Sports Director reports directly to the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Make decisions regarding youth programs in collaboration with General Manager
• Evaluate and supervise Youth Services staff
• Hold Periodic Youth Services Staff meetings to review procedures, policies, department changes, etc.
• Organize and instruct youth programs and classes
• Write creative curriculums for classes
• Handle all issues and injuries in youth and sports programs; complete and submit proper documentation
• Collect payments for youth programs and parties prior to start of program
• Handle guest service for parties, youth programs, all sports programs and leagues
• Schedule, organize, staff and direct parties
• Contact guests to confirm party details
• Oversee Field Marshalls and schedule referees
• Knowledge of facility operations to include all leagues, camps, clinics, tournaments etc. being offered
• Work within the confines of a budget
• Maintain, repair, upgrade, and order league and tournament equipment when necessary
• Knowledgeable in facility operations and ability to perform each aspect efficiently
• Recognize the target area and advise target area towards JRSSC
• Understand and carry out league and tournament policies and procedures
• Update website to remain current to leagues, tournaments and facility needs/trends
• Ability to open/close facility on a daily basis
• Knowledge in multiple sports/interests for future expansions and developments of leagues and tournaments
• Communicate with JRSSC affiliated guests, members, and prospective groups, by phone, e-mail and/or in person
• Ability to be firm in league, tournament and company policies and procedures
• Record all incidents encountered
• Daily rounds during league play and tournaments as MOD to ensure a safe facility
• Keep inventory of items purchased and order supplies when necessary
• Ensure all paperwork is up to date
• Requires excellent communication skills, both verbal and written
• Must have strong leadership skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to motivate employees
• Ability to multi-task and prioritize
• Must be able to work well in a group setting
• Must be creative
• Must be able to work and communicate effectively with kids
• Must have a high level of understanding and knowledge of sports
• Must be able to work irregular shifts to include, nights, weekends, and holidays as needed
• Must be extremely professional in appearance, demeanor, and communication
• Must have excellent customer service skills
• Must have strong time-management skills
• Must be able to work under pressure and be decisive
• Must be able to handle difficult situations
• Ability to work independently as well as in a group setting
• Must have strong problem-solving skills
• Perform other duties and responsibilities as needed, required, or assigned by the General Manager & Ownership

SUPERVISORY RESPONSIBILITIES

• Manages 1-3 subordinate supervisors who supervise a total of 20-30 employees in the following departments:
  • Birthday Parties
  • Youth Programming
  • Camps and School Year Programs
  • Sports Programming & Leagues
• Is responsible for the overall direction, coordination, and evaluation of these areas.
• Carries out supervisory responsibilities in accordance with the JRSSC's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up-to-date.
• Design - Generates creative solutions; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Managing Customer Focus - Promotes customer focus.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
• Change Management - Communicates changes effectively; prepares and supports those affected by change.
• Performance Coaching - Gives performance feedback; motivates for increased results; recognizes contributions.
• Team Leadership - Fosters team cooperation; supports group problem solving; ensures progress toward goals.
• Delegation - Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; improves processes, products and services.; continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.
• Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition.
• Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Recruitment & Staffing - Makes quality hiring decisions.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Focus - Ability to maintain attention in a high-volume, fast-paced environment.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's degree from four-year college or university, with a degree in Education, Parks & Recreation, Youth Development or related field; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual must have working knowledge of Microsoft Office (Word, Excel, Power Point, etc.). Upon hire and training, the individual must be able to successfully utilize the Jeff Rouse Swim and Sport Center Member/Guest registration software and Timeclock software.

Certificates, Licenses, Registrations: To perform this job successfully, an individual must possess the following:

• Current Driver's License
• CPR & 1st Aid Certification

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is frequently required to talk and hear.
• The employee is regularly required to stand; walk; sit and use hands to finger, handle, or feel.
• The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this Job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; outside weather conditions and extreme heat (non-weather).
• The noise level in the work environment is usually moderate to loud.