Georgia Department of Public Health
IT Support Specialist 1
Georgia Department of Public Health, Atlanta, Georgia, United States, 30383
Salary:
See Position Description
Location :
Albany, GA
Job Type:
Full Time Salaried
Job Number:
2024-09762
Division/Section:
District 8-2 County Position
Opening Date:
12/17/2024
Closing Date:
Continuous
Description
Pay Grade: I-$42,143
Who we are.
We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
- Build your career where it matters and protect lives in the community where you live, work, and play Enjoy Workplace Flexibility
- Experience flexibility in how you work so you can be your best self for you and Georgia Residents Work with
a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity
- Countless opportunities for continuous learning/development that support a long-term career Take Part in a Hands-on Working Culture
- Unique culture of active engagement and problem-solving, no matter your role Feel Pride in Where you Work
- Be part of making an impact in public health alongside dedicated people just like you Job Responsibilities
Works with an IT department supporting a 14-County Public Health District. Provide system user support on a continuing basis by phone, electronic means, or site visit. Has hardware/software installation and maintenance responsibilities related to Windows servers, routers, switches, VoIP, tablets, printers, and mobile devices. May develop and conduct training programs for software/hardware users. This position will require driving company vehicles (A valid driver's license is required) When required, troubleshoot computer network cable-related issues and perform minor patch cable maintenance. Provides outstanding customer service. Maintains HIPAA standards related to Privacy and Security. May be tasked to assist with IT-related projects from time-to-time. This position may require working some evenings and weekends. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up. Responds to Public Health Emergencies. Minimum Qualifications
High school diploma or GED AND Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up. Additional Information
Preferred Qualifications
Public Health experience Completion of an Associate Degree or higher in IT or a related field (Please mail or bring a copy of College Transcript or Diploma to Interview-must have official transcript prior to start date)
Experience with HIPAA, Windows Server (Installation & Maintenance), Routers and Switches (Installation & Maintenance), Printer (Installation & Maintenance), Cable Management Bilingual (Spanish) and English
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular physical activities and to make lifestyle choices that promote health and well-being. The use of physical breaks during the workday is authorized to support this philosophy and assist employees in meeting their physical goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. No benefits are offered for part time employees.
01
Do you have an Associate's Degree or higher in IT or related field?
Yes No
02
Please select which of the following best describes your education/experience.
High school diploma or GED AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. None of the above
03
How many years of experience have you worked directly in Information Technology?
Less than 1 year More than 1 year but less than 3 years More than 3 years
04
Are you bilingual/fluent in speaking, reading, and writing a foreign language especially Spanish?
Yes No
05
Do you have knowledge of HIPAA confidentiality laws and State laws as it relates to Protected Health Information (PHI)?
Yes No
06
Please describe your level of experience in any of the following: Windows Server (Installation & Maintenance), Routers & Switches (Installation & Maintenance), Printer (Installation & Maintenance), Cable Management
07
Do you have experience working for the Department ofPublic Health, a Public Health District or a County Health Department?
Department of Public Health Public Health District County Health Department None of the above
Required Question
See Position Description
Location :
Albany, GA
Job Type:
Full Time Salaried
Job Number:
2024-09762
Division/Section:
District 8-2 County Position
Opening Date:
12/17/2024
Closing Date:
Continuous
Description
Pay Grade: I-$42,143
Who we are.
We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
- Build your career where it matters and protect lives in the community where you live, work, and play Enjoy Workplace Flexibility
- Experience flexibility in how you work so you can be your best self for you and Georgia Residents Work with
a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity
- Countless opportunities for continuous learning/development that support a long-term career Take Part in a Hands-on Working Culture
- Unique culture of active engagement and problem-solving, no matter your role Feel Pride in Where you Work
- Be part of making an impact in public health alongside dedicated people just like you Job Responsibilities
Works with an IT department supporting a 14-County Public Health District. Provide system user support on a continuing basis by phone, electronic means, or site visit. Has hardware/software installation and maintenance responsibilities related to Windows servers, routers, switches, VoIP, tablets, printers, and mobile devices. May develop and conduct training programs for software/hardware users. This position will require driving company vehicles (A valid driver's license is required) When required, troubleshoot computer network cable-related issues and perform minor patch cable maintenance. Provides outstanding customer service. Maintains HIPAA standards related to Privacy and Security. May be tasked to assist with IT-related projects from time-to-time. This position may require working some evenings and weekends. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up. Responds to Public Health Emergencies. Minimum Qualifications
High school diploma or GED AND Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up. Additional Information
Preferred Qualifications
Public Health experience Completion of an Associate Degree or higher in IT or a related field (Please mail or bring a copy of College Transcript or Diploma to Interview-must have official transcript prior to start date)
Experience with HIPAA, Windows Server (Installation & Maintenance), Routers and Switches (Installation & Maintenance), Printer (Installation & Maintenance), Cable Management Bilingual (Spanish) and English
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular physical activities and to make lifestyle choices that promote health and well-being. The use of physical breaks during the workday is authorized to support this philosophy and assist employees in meeting their physical goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. No benefits are offered for part time employees.
01
Do you have an Associate's Degree or higher in IT or related field?
Yes No
02
Please select which of the following best describes your education/experience.
High school diploma or GED AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. None of the above
03
How many years of experience have you worked directly in Information Technology?
Less than 1 year More than 1 year but less than 3 years More than 3 years
04
Are you bilingual/fluent in speaking, reading, and writing a foreign language especially Spanish?
Yes No
05
Do you have knowledge of HIPAA confidentiality laws and State laws as it relates to Protected Health Information (PHI)?
Yes No
06
Please describe your level of experience in any of the following: Windows Server (Installation & Maintenance), Routers & Switches (Installation & Maintenance), Printer (Installation & Maintenance), Cable Management
07
Do you have experience working for the Department ofPublic Health, a Public Health District or a County Health Department?
Department of Public Health Public Health District County Health Department None of the above
Required Question