State of California
Application Support Specialist
State of California, Sacramento, California, United States, 95828
Under the general supervision of the Application Support Supervisor, an Information Technology (IT) Supervisor II, the IT Associate (Application Support Associate) is responsible for the administration and maintenance of Software-as-a-Service (SaaS), commercial off-the-shelf (COTS), and custom applications. The Application Support Associate works with project teams to support the analysis, configuration, and implementation of new and existing SaaS, COTS, and custom solutions. In addition, the incumbent works with other IT staff, business stakeholders, and end users to implement enhancements and integrations; ensures adequate documentation for ongoing application administration, maintenance, and support; and assists with ADA compliance issues. The incumbent may also provide support, as needed, on a variety of complex IT systems.
You will find additional information about the job in the Duty Statement .
Working Conditions Part time telework is available for this position up to three days per week for California residents based on the requirements of the position and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.
While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-462000
Position #(s): 311-460-1401-001
Working Title: Application Support Specialist
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $8,485.00
A $4,791.00 - $6,421.00 B $5,266.00 - $7,058.00 C $5,757.00 - $7,716.00 D $6,331.00 - $8,485.00
For classifications with alternate ranges, range placement is based on education/experience
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information
Are you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California's history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity.
Please let us know how you heard about our position by taking this brief survey. Completing this survey is not required to be considered for this vacancy.
https://www.surveymonkey.com/r/HCM6SCC
Department Website: https://hsr.ca.gov/jobs/
Special Requirements
A Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than two (2) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:
1. Please describe your experience supporting Commercial off-the-shelf (COTS) and Software-as-a-Service (SaaS) applications. Include your role(s) and the types of applications you supported.
2. Please describe your knowledge of the Software Development Lifecycle (SDLC) and include provide examples of your experience related to the development and/or implementation of any SDLC deliverables.
3. Please describe your experience identifying and troubleshooting a user reported issue with a software application. What was the problem and what steps did you take to resolve it?
Applications received without the SOQ may not be considered. Cover Letters, Resumes, and other materials do not take the place of the SOQ.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/19/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA High Speed Rail Authority High Speed Rail Authority Attn: Human Resources 770 L Street, Suite 620, MS 4
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA High Speed Rail Authority High Speed Rail Authority Human Resources 770 L Street, Suite 620, MS 4
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply. Please see above "Special Requirements" section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience implementing, configuring, administering, maintaining, and supporting SaaS and COTS applications. • Experience supporting any web application farm architectures and technologies. • Knowledge of SQL Server or other RDBMS databases, including, queries, reporting, and data analysis. • Experience with troubleshooting integrations across IT applications. • Experience with project and issue tracking applications such as JIRA or similar tools. • Knowledge of implementing business continuity and disaster recovery programs. • Knowledge of analyzing and aligning system capabilities with business needs and delivering solutions. • Experience working in a team-oriented, collaborative environment. • Ability to meet business needs through innovative solutions and demonstrate a service-oriented, customer relations-sensitive attitude. • Ability to prioritize multiple tasks; develop, analyze and/or revise procedures; and meet deadlines. • Ability to problem solve and perform root cause analysis. • Ability to respond appropriately to difficult situations. • Ability to prepare and produce clear and concise documentation (e.g., system designs, security plans, user instructions, workflows, procedures, etc.). • Ability to communicate clearly and concisely, verbally and in writing, with business stakeholders, technical staff, management, and vendors. • Demonstrate good judgment in the performance of responsibilities, requiring general supervision. • Demonstrate keen attention to detail. • Display enthusiasm for continuous learning.
Benefits
The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://hsr.ca.gov/jobs/ Human Resources Contact: Human Resources (916) 669-6606 recruitment@hsr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 324-1541 eeo@hsr.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Application Information The STD. 678 is required and each section must be filled out completely and thoroughly. Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
If applying via postal mail or by dropping off your application, applicants must include JC-462000 and Application Support Associate, 311-460-1401-001 in the 'Job Title' section of the STD. 678 to be considered for this position. Please indicate on the STD 678 your basis of eligibility in the "Explanations" field (i.e. SROA, surplus, reemployment, reinstatement, transfer, or list eligible.)
Surplus/SROA candidates must provide a copy of their surplus/SROA letter with their application. Consideration may be given to applicants on another Department's employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority's employment list. The High-Speed Rail Authority does not currently offer Training and Development opportunities at this time.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
Location The High-Speed Rail Authority headquarters building is located in downtown Sacramento on the corner of 8th and L Street. We are located one block away from the 8th and Capitol light rail stop, as well as the 7th and Capitol light rail stop. The building is also within walking distance of DOCO, the California State Capitol Park, a farmer's market during summer months, and Old Sacramento.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Working Conditions Part time telework is available for this position up to three days per week for California residents based on the requirements of the position and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.
While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-462000
Position #(s): 311-460-1401-001
Working Title: Application Support Specialist
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $8,485.00
A $4,791.00 - $6,421.00 B $5,266.00 - $7,058.00 C $5,757.00 - $7,716.00 D $6,331.00 - $8,485.00
For classifications with alternate ranges, range placement is based on education/experience
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information
Are you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California's history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity.
Please let us know how you heard about our position by taking this brief survey. Completing this survey is not required to be considered for this vacancy.
https://www.surveymonkey.com/r/HCM6SCC
Department Website: https://hsr.ca.gov/jobs/
Special Requirements
A Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than two (2) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:
1. Please describe your experience supporting Commercial off-the-shelf (COTS) and Software-as-a-Service (SaaS) applications. Include your role(s) and the types of applications you supported.
2. Please describe your knowledge of the Software Development Lifecycle (SDLC) and include provide examples of your experience related to the development and/or implementation of any SDLC deliverables.
3. Please describe your experience identifying and troubleshooting a user reported issue with a software application. What was the problem and what steps did you take to resolve it?
Applications received without the SOQ may not be considered. Cover Letters, Resumes, and other materials do not take the place of the SOQ.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/19/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA High Speed Rail Authority High Speed Rail Authority Attn: Human Resources 770 L Street, Suite 620, MS 4
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA High Speed Rail Authority High Speed Rail Authority Human Resources 770 L Street, Suite 620, MS 4
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply. Please see above "Special Requirements" section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience implementing, configuring, administering, maintaining, and supporting SaaS and COTS applications. • Experience supporting any web application farm architectures and technologies. • Knowledge of SQL Server or other RDBMS databases, including, queries, reporting, and data analysis. • Experience with troubleshooting integrations across IT applications. • Experience with project and issue tracking applications such as JIRA or similar tools. • Knowledge of implementing business continuity and disaster recovery programs. • Knowledge of analyzing and aligning system capabilities with business needs and delivering solutions. • Experience working in a team-oriented, collaborative environment. • Ability to meet business needs through innovative solutions and demonstrate a service-oriented, customer relations-sensitive attitude. • Ability to prioritize multiple tasks; develop, analyze and/or revise procedures; and meet deadlines. • Ability to problem solve and perform root cause analysis. • Ability to respond appropriately to difficult situations. • Ability to prepare and produce clear and concise documentation (e.g., system designs, security plans, user instructions, workflows, procedures, etc.). • Ability to communicate clearly and concisely, verbally and in writing, with business stakeholders, technical staff, management, and vendors. • Demonstrate good judgment in the performance of responsibilities, requiring general supervision. • Demonstrate keen attention to detail. • Display enthusiasm for continuous learning.
Benefits
The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://hsr.ca.gov/jobs/ Human Resources Contact: Human Resources (916) 669-6606 recruitment@hsr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 324-1541 eeo@hsr.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Application Information The STD. 678 is required and each section must be filled out completely and thoroughly. Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
If applying via postal mail or by dropping off your application, applicants must include JC-462000 and Application Support Associate, 311-460-1401-001 in the 'Job Title' section of the STD. 678 to be considered for this position. Please indicate on the STD 678 your basis of eligibility in the "Explanations" field (i.e. SROA, surplus, reemployment, reinstatement, transfer, or list eligible.)
Surplus/SROA candidates must provide a copy of their surplus/SROA letter with their application. Consideration may be given to applicants on another Department's employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority's employment list. The High-Speed Rail Authority does not currently offer Training and Development opportunities at this time.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
Location The High-Speed Rail Authority headquarters building is located in downtown Sacramento on the corner of 8th and L Street. We are located one block away from the 8th and Capitol light rail stop, as well as the 7th and Capitol light rail stop. The building is also within walking distance of DOCO, the California State Capitol Park, a farmer's market during summer months, and Old Sacramento.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.