Pueo Business Solutions LLC
IT Specialist
Pueo Business Solutions LLC, Vienna, Virginia, United States, 22184
GENERAL DUTIES:
The candidate will provide technical support and troubleshooting for hardware and software issues across the organization.
The candidate will install, configure, and maintain desktop and laptop computers, software applications, and peripheral devices.
The candidate will assist in network troubleshooting and support for LAN, WAN, and wireless networks.
The candidate will assist with developing, testing, and deploying PowerShell scripts through InTune configuration profiles.
The candidate will manage user accounts and access permissions in various systems.
The candidate will maintain system security by implementing updates, patches, and security protocols.
The candidate will collaborate with other staff on technology projects and initiatives.
The candidate will participate in documentation creation and the maintenance of IT support processes.
The candidate will provide support for audiovisual equipment and video conferencing systems.
The candidate will respond to IT support requests via phone, email, or in person in a timely and efficient manner.
REQUIRED QUALIFICATIONS:
The candidate must have 1 to 5 years of experience in IT support or a related field. The candidate must possess strong problem-solving skills and the ability to work independently. The candidate must have excellent communication and customer service skills. The candidate must have a fundamental understanding of networking, including TCP/IP, DNS, and DHCP. The candidate must have a fundamental understanding of cloud technologies and platforms. The candidate must have a fundamental understanding of desktop support, including Windows and Mac operating systems. The candidate must have the ability to prioritize and manage multiple tasks efficiently. The candidate must be motivated to learn about a variety of IT platforms/systems. DESIRED QUALIFICATIONS:
The ideal candidate has a Security+ Certification or Network+ Certification. The ideal candidate has a Cloud certification from a recognized provider (e.g., AWS, Azure, Google Cloud). The ideal candidate has experience with ITIL practices and methodology. The ideal candidate has familiarity with Azure Active Directory and domain management. CLEARANCE:
Top Secret minimum
The candidate must have 1 to 5 years of experience in IT support or a related field. The candidate must possess strong problem-solving skills and the ability to work independently. The candidate must have excellent communication and customer service skills. The candidate must have a fundamental understanding of networking, including TCP/IP, DNS, and DHCP. The candidate must have a fundamental understanding of cloud technologies and platforms. The candidate must have a fundamental understanding of desktop support, including Windows and Mac operating systems. The candidate must have the ability to prioritize and manage multiple tasks efficiently. The candidate must be motivated to learn about a variety of IT platforms/systems. DESIRED QUALIFICATIONS:
The ideal candidate has a Security+ Certification or Network+ Certification. The ideal candidate has a Cloud certification from a recognized provider (e.g., AWS, Azure, Google Cloud). The ideal candidate has experience with ITIL practices and methodology. The ideal candidate has familiarity with Azure Active Directory and domain management. CLEARANCE:
Top Secret minimum